We put your career growth first. We offer a variety of learning opportunities to help you advance, including training programs and mentorship.

Career Growth and Development

Our modern workspaces are designed to support productivity and ensure a comfortable and engaging work environment

Modern and Comfortable Workspaces:

Your hard work and achievements don’t go unnoticed. We celebrate successes and milestones.

Recognition and Rewards:

With colleagues mix of local and expatriate team members, you’ll experience a rich, inclusive culture that values different perspectives and idea

Inclusive and Diverse Work Environment:

Utilize the latest technology and tools to enhance your productivity and streamline your work processes, 

Cutting-Edge Technology

Participate in regular team-building activities, social events, and company-sponsored gatherings that promote a fun and engaging work environment.

Employee Engagement Activities

SRG Asia Pacific Sdn Bhd

Welcome to SRG AP – Where Exceptional Service Meets Innovation! 🚀
About Us: SRG AP, a proud subsidiary of PGSBPO Pte. Ltd., made its debut in Malaysia with a mission to elevate customer management through top-notch back-office processing. Since 1996, we’ve been at the forefront of delivering stellar communication services, thanks to the vision of industry pioneers.
Why We’re Awesome:
<ul>
<li>Global Reach: Headquartered in the vibrant KL Sentral, Kuala Lumpur, we’re strategically positioned to stay connected globally—both physically and technologically.</li>
<li>Experience &amp; Impact: We’ve successfully handled over 500 projects across various industries and currently support up to 700 seats in our centers.</li>
<li>Diverse Team: Our team of 800 locals and expatriates brings together expertise in 15 languages, ensuring a rich, diverse, and proficient service experience.</li>
</ul>
Join Us: Be part of a dynamic company that’s continuously growing and innovating in the world of customer service and back-office excellence. At SRG AP, your skills and ideas make a real difference!

Welcome to SRG AP – Where Exceptional Service Meets Innovation! 🚀

Discover the SRG AP Experience – Where Work Meets Inspiration! 🌟
Our Culture: At SRG AP, we believe that work should be more than just a job—it should be an experience that inspires and motivates. Our culture is built on collaboration, innovation, and a commitment to excellence. Here’s what you can expect when you join our team:
<ul>
<li>Supportive Environment: We foster a team-oriented atmosphere where everyone’s voice is heard. Our open-door policy means you’ll always have access to support and guidance from colleagues and leaders alike.</li>
<li>Growth Opportunities: We’re dedicated to your professional development. Whether it’s through training programs, mentorship, or career advancement opportunities, we invest in your growth and success.</li>
<li>Diverse and Inclusive: Our team is a vibrant mix of locals and expatriates proficient in 15 languages. We celebrate diversity and believe that a variety of perspectives drives innovation and creativity.</li>
<li>Dynamic Workspaces: With our headquarters in KL Sentral, Kuala Lumpur, our modern facilities are designed to foster productivity and comfort. Enjoy a workspace that’s equipped with the latest technology and amenities.</li>
<li>Work-Life Balance: We understand the importance of balancing work and personal life. Our flexible work schedules and supportive policies are designed to help you thrive both in and out of the office.</li>
</ul>
What You’ll Experience:
<ul>
<li>Innovative Projects: Work on exciting projects for a range of industries and clients, making a tangible impact with your contributions.</li>
<li>Collaborative Teams: Engage with passionate and driven colleagues who are committed to delivering exceptional service and achieving shared goals.</li>
<li>Recognition and Reward: We celebrate successes and milestones, ensuring that hard work and achievements are recognized and rewarded.</li>
</ul>
At SRG AP, we’re more than just a workplace—we’re a community of professionals dedicated to excellence, innovation, and growth. Join us and be a part of something exceptional!

Discover the SRG AP Experience – Where Work Meets Inspiration! 🌟

SRG Asia Pacific, is one of Malaysia’s leading Business Process Outsources (BPO), specializing in Customer Relationship Management (CRM) and Contact Centre

&nbsp;&nbsp;About the Position
As a Careline Support Executive, you will provide exceptional service through incoming careline support by managing calls, emails, or chat inquiries related to customer service, product issues, or operational challenges. Your objective is to deliver prompt and compassionate assistance, effectively resolve or escalate inquiries, and maintain precise records to ensure high-quality service delivery.
Key Responsibilities Inbound Support: Manage a high volume of incoming careline calls, email inquiries, and chat communications with professionalism and empathy.
Issue Resolution: Identify and resolve customer issues; escalate complex cases in accordance with Standard Operating Procedures. <a href="https://www.ricebowl.my/career-advice/explore-career/call-center-agent-job-description?utm_source=chatgpt.com" target="_self">Ricebowl</a>
Customer Communication: Deliver accurate information regarding services, offer product advice, and provide support based on soft skills.
Documentation: Record all interactions in CRM systems, ensure data accuracy, and conduct follow-ups as necessary. <a href="https://www.reddit.com/r/BPOinPH/comments/1cuqsi2?utm_source=chatgpt.com" target="_self">Talents by StudySmarter+6Reddit+6Joblum+6</a>
Quality & KPIs: Achieve or surpass quality benchmarks, response times, and measures of customer satisfaction.
Cross‑Department Coordination: Collaborate with other teams to address service gaps and enhance workflows.
Special Tasks: Assist with additional projects, such as enhancements to careline processes or initiatives for gathering service feedback. &nbsp;

This job is a Careline Support Executive in Petaling Jaya. You might like this job because you get to help people solve their problems through calls and chats, offering support and making a difference in their day!

Customer Service

Phone Support

Billing

  About the Position
As a Careline Support Executive, you will provide exceptional service through incoming careline support by managing calls, emails, or chat inquiries related to customer service, product issues, or operational challenges. Your objective is to deliver prompt and compassionate assistance, effectively resolve or escalate inquiries, and maintain precise records to ensure high-quality service delivery.
Key Responsibilities
Inbound Support: Manage a high volume of incoming care...

Careline Support - Petaling Jaya

SRG Asia Pacific Sdn Bhd

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Company Profile

SRG Asia Pacific Sdn Bhd