Job Description

Are you driven, results-oriented and a team player?

With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. 

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

If this is a journey you’d like to embark on, keep reading!

In the Merchant Success Manager role, you’d be responsible for driving the success of our customers through using the StoreHub platform effectively and maximising on our robust features to guarantee they get the most value.

You don’t need to be an expert or know everything about our industry. But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What makes working at StoreHub awesome (and refreshing!):

• Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

  We do have all the other cool perks too:

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry - Coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we'll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

Job Requirements

What you will do:

• Work with merchants to drive revenue and ensure operational excellence in their business
• Educate merchants on StoreHub features, promotional campaigns, and market insights
• Build long lasting relationships and trust with merchants to understand more about their business and their key success factors
• Negotiate deals with merchants and work with the marketing team to develop matching initiatives to boost revenue
• Manage multiple projects at a time, delivering outcomes according to deadlines, while ensuring excellent quality standards are met
• Be the focal point for merchant inquiries and take ownership of their requests/issues by working with different departments i.e. customer care, onboarding, and product to ensure satisfaction and merchant retention
• Share challenges and ideas openly to ensure that the team is up to date and constantly improving performance

What you'll need to have:

• Experience of 1 to 3 years in roles related to Key Account, Merchandising, Retail Business, Business Development
• A BIG passion for helping small businesses
• Lots of self-drive with the motivation and desire to succeed
• Tenacity to develop ideas independently and thrive in a fast-paced startup environment
• Strong conversational and rapport-building skills
• Logical thinking and strong problem solving skills
• Ability to interact with a broad set of businesses and stakeholders while presenting both over the phone and in person
• Good command of English and/or Bahasa/Mandarin
• Knowledge using G-suite and basic Excel

Skills