Job Description

 About Swipey

Swipey is SEA’s first CFO-in-a-box built for digital-first SMEs. We unify FinOps and banking into a single operating system — helping founders close their books 5x faster and save up to $25,000 a year by eliminating financial waste.

At Swipey, Customer Success isn’t about reacting to problems — it’s about making customers’ working lives meaningfully better.

 🚀 Role Overview

As a Customer Success Executive, you will own a portfolio of Swipey customers end-to-end.

You’ll be their main point of contact — guiding them from onboarding to activation and helping them unlock real value from Swipey in their daily operations. You won’t manage a team, but you will manage outcomes.

This role is ideal for someone who:

• Cares deeply about customers
• Pays attention to detail
• Has high energy and a bias toward action
• Wants to grow into a senior Customer Success or leadership role over time

🧠 What You’ll Do

Own Your Customers’ Success

• Be the primary owner for customers assigned to you
• Guide customers through onboarding, activation, and ongoing usage
• Ensure customers understand how to use Swipey to simplify their work and reduce friction
• Proactively check in with customers and anticipate issues before they escalate

Care Deeply About the Customer Journey

• Understand your customers’ workflows, pain points, and goals
• Spot friction points across the Swipey journey and flag them early
• Look for small moments where you can make the experience clearer, faster, or more delightful
• Treat every interaction as an opportunity to build trust

Support & Issue Resolution

• Receive and document customer issues clearly and accurately
• Work with internal teams (Product, Engineering, Ops, Compliance) to resolve issues efficiently
• Support coordination with external partners (e.g. VISA, HSBC) when issues involve third-party systems
• Keep customers informed, set expectations, and close the loop properly

Drive Adoption & Outcomes

• Help customers activate key features and use Swipey beyond the basics
• Track customer health indicators such as activation, engagement, and feedback
• Contribute to improving NPS, retention, and feature adoption
• Escalate risks early with context and proposed solutions

Contribute to Process Improvement

• Share insights from customer conversations with the CS Lead and Product team
• Suggest improvements to onboarding flows, FAQs, documentation, and internal processes
• Help refine playbooks and best practices as the team scales
• Be open to experimentation and change as we improve how CS is done

✅ How Success Is Measured

You’ll be successful if:

• Your customers activate quickly and use Swipey meaningfully
• Customer feedback and NPS for your portfolio are strong
• Issues are handled promptly, clearly, and professionally
• Customers feel supported, understood, and confident using Swipey
• You consistently surface insights that improve the overall customer experience

Job Requirements

 💡 What You Bring

• 1–3 years of experience in Customer Success, Support, Account Management, or a customer-facing role
• Strong empathy and communication skills
• High attention to detail and follow-through
• A proactive, positive, can-do attitude
• Comfort working with tools, systems, and internal workflows
• Willingness to learn fast and take ownership
• Bonus: experience in SaaS, Fintech, or financial operations

💥 You’ll Thrive If You:

• Genuinely enjoy helping customers succeed
• Have high energy and take pride in your work
• Care about doing things well, not just fast
• Like spotting problems and fixing them
• Are curious, adaptable, and open to feedback
• Want to grow with a company that’s building something different

Why Join Swipey?

• Work directly with customers and see your impact daily
• Learn how modern fintech and SaaS companies scale
• Be part of a team that values ownership and customer obsession
• Hybrid work setup (3 days in office)
• Clear growth path into senior CS or leadership roles
• A culture that encourages curiosity, energy, and going against the grain

📨 Apply now if you want to help SMEs work smarter — and you care deeply about delivering great customer experiences.

Skills