We offer both in-patient and out-patient benefits

Medical Insurance

Come to the office 3 days a week and WFH 2 days. 

Flexible Work Arrangements

We provide the necessary devices for you to do the job. Subject to request and availability. 

Company Device

Paid training and certification from General Assembly

Personal Development Fund

Swipey

<div>Swipey is committed to powering up finance and account management for SMEs, providing an end-to-end digital solution for payment and expense oversight that saves businesses time and money.&nbsp;</div><div><br></div><div>We are building a better financial ecosystem, leveraging our user-friendly digital platform to offer businesses complete and centralised financial oversight. Our portfolio of solutions is designed to improve understanding, optimise processes, and rewards users, empowering employees, eliminating unnecessary time wasted on account reconciliation, and offering benefits such as reduced foreign exchange costs and beneficial access to a suite of SaaS partners.&nbsp;</div><div><br><br></div>

Swipey - Neobank for the modern SME

<ul><li>To be recognised in Asia as a leading digital financial solutions providers for modern SMEs, providing all-in-one digital payment and tracking solutions with innovative technology, while prioritising the needs of SMEs.&nbsp;</li><li>To empower SMEs and enable them to focus on building their business and optimise operating costs, by digitising backend financial operations through one simple but elegant platform.</li></ul><div><br></div>

What we stand for

<h2>&nbsp;About Swipey</h2>
<p>Swipey is SEA’s first <strong>CFO-in-a-box</strong> built for digital-first SMEs. We unify FinOps and banking into a single operating system — helping founders close their books <strong>5x faster</strong> and save up to <strong>$25,000 a year</strong> by eliminating financial waste.</p>
<p>At Swipey, Customer Success isn’t about reacting to problems — it’s about <strong>making customers’ working lives meaningfully better</strong>.</p>
<p></p>
<h2>&nbsp;🚀 Role Overview</h2>
<p>As a <strong>Customer Success Executive</strong>, you will <strong>own a portfolio of Swipey customers end-to-end</strong>.</p>
<p>You’ll be their main point of contact — guiding them from onboarding to activation and helping them unlock real value from Swipey in their daily operations. You won’t manage a team, but you <em>will</em> manage outcomes.</p>
<p>This role is ideal for someone who:</p>
<ul>
<li>Cares deeply about customers</li>
<li>Pays attention to detail</li>
<li>Has high energy and a bias toward action</li>
<li>Wants to grow into a senior Customer Success or leadership role over time</li>
</ul>
<p></p>
<h2>🧠 What You’ll Do</h2>
<h3>Own Your Customers’ Success</h3>
<ul>
<li>Be the primary owner for customers assigned to you</li>
<li>Guide customers through onboarding, activation, and ongoing usage</li>
<li>Ensure customers understand how to use Swipey to simplify their work and reduce friction</li>
<li>Proactively check in with customers and anticipate issues before they escalate</li>
</ul>
<h3>Care Deeply About the Customer Journey</h3>
<ul>
<li>Understand your customers’ workflows, pain points, and goals</li>
<li>Spot friction points across the Swipey journey and flag them early</li>
<li>Look for small moments where you can make the experience clearer, faster, or more delightful</li>
<li>Treat every interaction as an opportunity to build trust</li>
</ul>
<h3>Support &amp; Issue Resolution</h3>
<ul>
<li>Receive and document customer issues clearly and accurately</li>
<li>Work with internal teams (Product, Engineering, Ops, Compliance) to resolve issues efficiently</li>
<li>Support coordination with external partners (e.g. VISA, HSBC) when issues involve third-party systems</li>
<li>Keep customers informed, set expectations, and close the loop properly</li>
</ul>
<h3>Drive Adoption &amp; Outcomes</h3>
<ul>
<li>Help customers activate key features and use Swipey beyond the basics</li>
<li>Track customer health indicators such as activation, engagement, and feedback</li>
<li>Contribute to improving <strong>NPS, retention, and feature adoption</strong></li>
<li>Escalate risks early with context and proposed solutions</li>
</ul>
<h3>Contribute to Process Improvement</h3>
<ul>
<li>Share insights from customer conversations with the CS Lead and Product team</li>
<li>Suggest improvements to onboarding flows, FAQs, documentation, and internal processes</li>
<li>Help refine playbooks and best practices as the team scales</li>
<li>Be open to experimentation and change as we improve how CS is done</li>
</ul>
<p></p>
<h2>✅ How Success Is Measured</h2>
<p>You’ll be successful if:</p>
<ul>
<li>Your customers activate quickly and use Swipey meaningfully</li>
<li>Customer feedback and NPS for your portfolio are strong</li>
<li>Issues are handled promptly, clearly, and professionally</li>
<li>Customers feel supported, understood, and confident using Swipey</li>
<li>You consistently surface insights that improve the overall customer experience</li>
</ul>

This job is for a Customer Success Specialist at Swipey. You’ll help customers make the most of our smart finance tools. You might like this job because you’ll build strong relationships while ensuring clients have a smooth experience and achieve their goals!

Communication

Customer Service

Customer Relationship Management

Software As A Service (SaaS)

Customer Relationship Management (CRM) Software

Troubleshooting (Problem Solving)

_About Swipey
Swipey is SEA’s first CFO-in-a-box built for digital-first SMEs. We unify FinOps and banking into a single operating system — helping founders close their books 5x faster and save up to $25,000 a year by eliminating financial waste.
At Swipey, Customer Success isn’t about reacting to problems — it’s about making customers’ working lives meaningfully better.

_🚀 Role Overview
As a Customer Success Executive, you will own a portfolio of Swipey customers end-to-end.
You’ll be their...

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