Job Description

Role Description

This is a full-time, on-site role for a Technical & Delivery Manager (Infrastructure & Automation) based in Subang Jaya. This role is responsible for end-to-end project delivery across enterprise infrastructure solutions (servers, storage, backup, virtualization) and automation using Red Hat Ansible. You must be hands-on enough to lead field deployments, credible enough to engage customers, and structured enough to run delivery operations (resource planning, quality control, documentation, handover, and project governance). You will also work closely with management to identify new service opportunities and improve how we package and deliver recurring services.

Key Responsibilities

1) Delivery Leadership & Execution

• Lead and manage technical delivery for projects involving:
•  enterprise servers, storage, and virtualization platforms
•  backup and disaster recovery solutions
•  automation (Ansible) and infrastructure operations improvements
•  Own delivery outcomes: timeline, quality, customer satisfaction, and project sign-off
•  Establish and enforce delivery discipline:
•  deployment checklists, runbooks, documentation standards
•  change control, acceptance criteria, and handover procedures
•  Drive faster project completion and reduce rework through standardization and templates

2) Technical Team Management

•  Lead a team of engineers and oversee day-to-day delivery operations
•  Coach, train, and develop engineers (technical capability + customer professionalism)
•  Plan resource allocation based on project pipeline and priority
• Conduct performance feedback, skills mapping, and certification planning

3) Customer Engagement & Service Mindset

• Act as the senior technical point of contact for key customers and escalations
•  Lead technical discussions with customers including:
•  solution deployment planning
•  risk and change management
•  troubleshooting and incident support when needed
•  Maintain a service-oriented approach:
•  balance customer needs with company constraints
• set clear expectations and protect scope/margins via professional change control

4) Process Improvement & Business Contribution

•  Work with the management team to identify:
•  new service offerings (OPEX / subscription / managed services opportunities)
•  operational improvements to increase delivery efficiency and margin
•  Support pre-sales where needed (technical validation, project approach, delivery feasibility)
•  Contribute to building a stronger recurring services engine (support tiers, SLAs, renewals)

Job Requirements

• Minimum 10 years of experience in enterprise IT infrastructure delivery (servers/storage/backup)
• Minimum 3 years in a people management role (team lead / manager / delivery manager)
• Strong hands-on deployment background with experience working at customer sites
• Solid experience in:
• enterprise servers and storage solutions
• backup and recovery architecture and deployment
• automation using Red Hat Ansible (or equivalent automation frameworks)
• Strong customer-facing communication skills (able to lead technical engagements confidently)
• Good project execution discipline: planning, documentation, sign-off, stakeholder management

Preferred / Highly Recommended Certifications

Candidates with the following will be strongly preferred:

• Red Hat / Ansible certification(s)
• Vendor certifications in IBM, HPE, Lenovo
• Backup certifications: Veeam and/or Commvault
• PMP / PRINCE2 or equivalent project management certification (optional)

Skills