TGV Cinemas Sdn Bhd

Since 1995, TGV Cinemas has grown from a bold idea into Malaysia’s favourite spot for unforgettable entertainment. We’ve reinvented moviegoing with IMAX with Laser, indulgent bed cinemas, cozy Beanie Halls, and playful Junior Halls across 328 screens and 40 locations. Innovation drives everything we do, and our people bring the magic to life. Backed by the Usaha Tegas Group, we dream big and move fast. Join TGV and help shape the future of fun!

Dream Big, Deliver Unforgettable Moments

At TGV Cinemas, we thrive on creativity, teamwork, and the excitement of crafting unforgettable experiences. Our culture is energetic, supportive, and driven by innovation, guided by a leader with a clear vision for the future of entertainment. When you join us, you can expect a dynamic workplace, room to grow, and plenty of fun along the way. Every day brings new ideas, challenges, and opportunities to help shape experiences Malaysians love. At TGV, you help create magic.

Crafting Unforgettable Moments With Passion

&nbsp;As a CRO, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems, and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.

<ins>Main Responsibilities:</ins>
Customer Service
<ul>
<li>Greet and assist guests with tickets, seating, and directions.</li>
<li>Answer questions about movies, show times, and promotions.</li>
<li>Handle complaints politely and find quick solutions.</li>
</ul>
Cinema Operations
<ul>
<li>Ensure the cinema is clean, safe, and comfortable.</li>
<li>Help manage queues and crowd flow during busy times.</li>
<li>Work with the team to keep things running smoothly.</li>
</ul>
Social Media &amp; Online Engagement
<ul>
<li>Share updates, promotions, and fun content on TGV’s platforms.</li>
<li>Help monitor online feedback and report issues to the manager.</li>
</ul>
Feedback &amp; Support
<ul>
<li>Record customer feedback and report issues.</li>
<li>Follow up with customers when needed to ensure satisfaction.</li>
</ul>

This job is about being a Customer Relations Officer at TGV Cinemas in KL. You might like this job because you get to help guests enjoy movies, solve their problems, and engage on social media. Plus, you’ll make cinema visits memorable!

Customer Service

Retail Sales

Hospitality

Greeting Customers

Problem Solving

Sales

_As a CRO, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems, and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.

Main Responsibilities:
Customer Service



-Greet and assist guests with tickets, seating, and directions.


-Answer questions about movies, show times, and promotions.


-Handle complaints politely and find quick solutions.

Cinema Operations



-Ensure the cinema is clean, safe, and comfort...

Customer Relations Officer (CRO) - Part Time/Full Time - KL Region

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Company Profile

TGV Cinemas Sdn Bhd