Including paid holidays and sick leave to promote work-life balance.

Paid Time Off

Providing medical coverage to support employees' health needs.

Health Insurance

Offering plans to assist employees in preparing for their future financial security.

Retirement Plans

Transaction Network Services

Transaction Network Services (Malaysia) Sdn. Bhd. is part of the global Transaction Network Services (TNS), a leading provider of secure data communication and interoperability solutions. TNS serves industries such as payments, financial markets, and telecommunications, offering services like secure transaction processing, low-latency trading connectivity, and telecom signaling. Based in Malaysia, the company supports the Asia-Pacific region with localized network services and payment solutions. With a commitment to innovation, security, and service excellence, TNS ensures reliable and secure communication for its clients worldwide.

Who We Are

Accountability
Taking responsibility for actions and outcomes.
Professionalism
Maintaining high standards of conduct and expertise.
Service Excellence
Delivering superior services to clients and stakeholders.
Innovation
Encouraging creative solutions and advancements.
Determination
Demonstrating perseverance and commitment to goals.
Collaboration
Promoting teamwork and cooperative efforts.

Our Values

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.&nbsp; Come join the excellence!<h2></h2><h2>Overview</h2>We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network environment (providing a robust global network for the payments processing of thousands of customers) - and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers. Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs on a 24x7x365 basis.<h2></h2><h2>Responsibilities</h2>Primary Duties and Responsibilities:Responsibilities of the role include:<ul><li>Proactive monitoring and management of the TNS payments network.</li><li>Responsibility for monitoring the health of customer network connectivity, performance.</li><li>Logging of all service incidents in the incident management system.</li><li>Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.</li><li>Working closely with internal technical support groups and 3rd party organisations in support of service incidents.</li><li>Post incident impact analysis and support.</li><li>Provision of clear, consistent, and regular communication with internal and external customers.</li><li>Support change management activities across the TNS and partner networks.</li></ul><h2></h2><h2>Qualifications</h2>Qualifications:Required skills:<ul><li>Experience in a Technical Support/Network Operations environment.</li><li>Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.</li><li>Experience / knowledge of IP networking and WAN network protocols.</li><li>Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.</li><li>Understanding of GPRS, LTE and VPN technologies.</li><li>Analytical approach to fault-finding with proven ability to diagnose network problems.</li><li>Tenacious and inquisitive in investigating and applying corrective action.</li><li>Good personal organizational and developed time management skills.</li><li>Ability to work under pressure.</li><li>Professional working attitude – strong ability to communicate effectively with local and remote team members.</li></ul>&nbsp;Optional Desired Qualifications:<ul><li>A working knowledge of the ITIL framework, or ITIL foundation certification.</li><li>Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.</li><li>Experience with Fortinet products (FortiGates and FortiSwitches)</li><li>Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure.</li></ul>Education and Certifications:<ul><li>CCNA Certification</li><li>B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.</li></ul>If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

This job is a Network Support Analyst at TNS, where you help keep our payment networks running smoothly. You might like this job because it offers teamwork across the globe and a chance to solve tech challenges 24/7.

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!OverviewWe have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and support of our the TNS customer network en...

Network Support Analyst

Transaction Network Services

Technical Support Engineer

Tapway

Field Engineer (Network Infrastructure)

SIMPLEXITY TECH (MALAYSIA) SDN. BHD.

IT Support Executive

Oriental Sheet Piling Sdn Bhd

IT Support

Elang Wah Sdn Bhd

Systems Integration Engineer (ANPR & Access Control Systems)

JaGaSolution

Solution Engineer (Network, Security & Cloud Solutions)

Dynamic Link Solutions Sdn Bhd

IT Operation Technician - Open to Junior to Senior Level

Zeed Talent Technology Sdn Bhd

IT Support

Stampede Solution

Networking Engineer (New Data Center setup company!)

PERSOLKELLY Malaysia

Company Profile

Transaction Network Services