Dental Claim

Medical Coverage 

Monthly Team Engagement

Equipments Ready 

Major Festive Celeration

Coffee machine and vending machine available

Coffee Machine Available

Transcosmos  (Malaysia) Sdn Bhd

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.
Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).
Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.
Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.
Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.
Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.&nbsp;

Company Overview 

&nbsp;&nbsp;In keeping with our business expansion, we believe it is time for us to move from “dependency on individual talents” to reinforcing “teamwork”. Is necessary to incorporate a sense of INTERDEPENDENCE in working individually – while upholding respect to each staff as an individual. While we may belong in different departments, we should align ourselves with each other to arrive at the same goals. With that being said, We will continue to respect the time of each individual staff.

ONE TEAM

&nbsp;A. Position Overview&nbsp;
As a Chatbot Agent, you will be the primary point of contact for the customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues and providing accurate information, all while maintaining a positive and professional demeanour.&nbsp;
B. Key Responsibilities 
&nbsp;1. Data Tagging and Annotation: 
 Perform daily tagging and data annotation tasks to improve the chatbot’s understanding and response accuracy.&nbsp;
 Ensure that all data istagged correctly according to the provided guidelines and rules.&nbsp;
2. Analytical Skills Utilization: 
 Utilize analytical skillsto identify the main inquiries and issues in the data.&nbsp;
 Analyze user interactionsto determine common patterns and areasfor improvement.&nbsp;
3. Rule Adherence and Alignment: 
 Follow established rules and align tagging to the correct answers to ensure the chatbot can provide solutions to users effectively.&nbsp;
 Ensure the chatbot can resolve user queries without deflecting to human assistance whenever possible.&nbsp;
4. Feedback and Improvement: 
 Provide feedback on the platform and suggest improvementsto enhance chatbot performance.&nbsp;
 Collaborate with the development team to implement changes and test new features&nbsp;

This job is a Chatbot Agent for an e-commerce company. You’ll help customers by answering their questions and improving chatbot responses. You might like this job because you enjoy helping people and working with tech to make things better!

Verbal Communication Skills

Analytical Skills

Data Analysis

 A. Position Overview 
As a Chatbot Agent, you will be the primary point of contact for the customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues and providing accurate information, all while maintaining a positive and professional demeanour. 
B. Key Responsibilities 
 1. Data Tagging and Annotation: 
 Perform daily tagging and data annotation tasks to improve the chatbot’s understa...

Chatbot Agent (E-commerce) - Immediate Hiring

Transcosmos (Malaysia) Sdn Bhd

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Company Profile

Transcosmos (Malaysia) Sdn Bhd