Job Description

   The customer success specialist will be responsible for

• Handling incoming calls and live chat inquiries from customers regarding our offerings.
• New account onboarding
• Collection of basic KYC information/materials
• Engage directly with customers through phone, email and social media channels.
• Address product or service concerns by thoroughly understanding customers’ needs.
• Deliver high-quality service to ensure customer satisfaction.
• Keep up-to-date records of customer information.
• Document inquiries feedback and complaints.
• Generate reports on customer satisfaction and complaints.
• Carry out additional tasks assigned by management as needed.

Job Requirements

- Candidates holding a Higher Secondary/STPM/"A" Level/Pre-U/Diploma will be given preference.
- Ideally, possess a minimum of 1 year of work experience in a related field or the Fintech industry; however, those without experience are encouraged to apply.
- Must demonstrate strong interpersonal and communication abilities.
- Quick to learn and driven to succeed independently.
- Preference will be given to individuals who are proficient in spoken and written Mandarin.

Skills