Parking is a hassle and a cost, let us handle that!

Subsidised Parking

Have some "me" time over coffee and tea. Nice pantry and lounge area to have a relaxing time while working.

Coffee Tea or me?

We believe in grooming every individual differently according to their strengths and preferences.

Personalised Career Development

Quarterly team bonding activities. Let's have fun doing activities together other than working.

Employee welfare and bonding

We have offices across the globe, which means there will be opportunities for overseas deployments!

We are International!

Transwap Malaysia Sdn Bhd

TranSwap was founded in 2015 with a single goal - to empower businesses with fintech capabilities and remove cross-border barriers to grow.
We are an award-winning fintech solutions provider, curating solutions to empower businesses and enterprises to scale existing markets and reach new global markets. Our products includes global digital wallets, cross-border payments, collections and conversion at rates better than banks**. We aim to help our customers in innovative ways to make it simpler, faster and cheaper to transact in more than 180 countries and 120 currencies. 
We are fully licensed and regulated in Singapore, Hong Kong, Indonesia, Macau, United Kingdom and Canada. We are headquartered in Singapore and due to our rapid expansion, we in search of driven personnel to join our new team based in Kuala Lumpur, Malaysia.

Who we are

Innovating finance

&nbsp;&nbsp;&nbsp;The customer success specialist will be responsible for
<ul>
<li>Handling incoming calls and live chat inquiries from customers regarding our offerings.</li>
<li>New account onboarding</li>
<li>Collection of basic KYC information/materials</li>
<li>Engage directly with customers through phone, email and social media channels.</li>
<li>Address product or service concerns by thoroughly understanding customers’ needs.</li>
<li>Deliver high-quality service to ensure customer satisfaction.</li>
<li>Keep up-to-date records of customer information.</li>
<li>Document inquiries feedback and complaints.</li>
<li>Generate reports on customer satisfaction and complaints.</li>
<li>Carry out additional tasks assigned by management as needed.</li>
</ul>

This job is all about helping customers feel valued and satisfied! You might like this job because you’ll connect with people through calls and chats, solve their problems, and ensure they get the best service possible.

Mandarin Chinese

Negotiation

Customer Relationship Management

English Language

Multilingualism

Customer Support

Customer Service

Client Onboarding

   The customer success specialist will be responsible for



-Handling incoming calls and live chat inquiries from customers regarding our offerings.


-New account onboarding


-Collection of basic KYC information/materials


-Engage directly with customers through phone, email and social media channels.


-Address product or service concerns by thoroughly understanding customers’ needs.


-Deliver high-quality service to ensure customer satisfaction.


-Keep up-to-date record...

Customer Success Specialist

Transwap Malaysia Sdn Bhd

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