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Field IT Support Specialist (System Support Executive)

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This job is for a Field IT Support Specialist (System Support Executive) who installs systems at client sites, troubleshoots hardware issues, and provides quality support. You might like this job because it involves hands-on problem-solving and customer interaction.

RM 3000 - RM 4200

Sungai Buloh, Kuala Lumpur

Job Description

The System Support Executive will be responsible for supporting the department in installing machines at client sites and servicing any faulty hardware. This role requires a proactive individual who can troubleshoot issues independently and provide quality support to clients. 

Key Responsibilities:

  • Hardware Preparation & Installation: Prepare, verify, deliver, and install POS operation system hardware for clients.
  • Support & Troubleshooting: Provide online or onsite support services, diagnosing and resolving hardware and network issues or malfunctions.
  • Customer Image Data Implementation: Assist with customer image data implementations as needed.
  • Ticket Management: Check, respond, and resolve tasks assigned via the ticketing system.
  • Ad-hoc Tasks: Perform any additional tasks as assigned by management from time to time.

Job Requirements

  • Education: Minimum Diploma level education in Computer & IT or related fields.
  • Technical Knowledge: Basic understanding of IT hardware and software.
  • Transport & License: Must have own transport; possessing a GDL (Goods Driving License) is an added advantage.
  • Willingness to Travel: Willing to travel outstation as required.
  • Language Proficiency: Proficiency in Bahasa Malaysia, English, and Mandarin.
  • Personal Attributes:
    • Able to take initiative and demonstrate proactivity in resolving issues.
    • Strong multitasking skills and ability to meet deadlines.
    • Capable of working independently as well as part of a team.
    • Excellent communication skills and ability to build and maintain good relationships with stakeholders.

Skills

Point Of Sale
Hardware Troubleshooting
Hardware Support
Consumer Electronics Service Technician
Technical Support

Company Benefits

Unlimited Annual Leaves

Our work is difficult and we trust you to give your all during work. Hence, we highly encourage you to take some time off to recharge

Commute Allowance

To combat increasing cost of living, we provide commute allowance.

Awesome Team Mates

TRIIIO Wolves are good people. We always try to help each other to do our best job.


Additional Info

Company Activity

Last active - 1 hour ago

Career Level

Junior Executive


Company Profile

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TRIIIO

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