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This job is all about helping customers with tech issues over the phone and online. You might like this job because you’ll be the first point of contact, solving problems and supporting users while working in a team.
RM 3000 - RM 4000
KL Eco City, Kuala Lumpur
Full-Time
Actively reviewing
Job Description
- To receive call through phone call or any communication method to troubleshooting customer issue and resolve through online
- Participate in on-call rotation for after-hours support
- Resolve client’s technical issues in a timely and professional manner
- To provide simple user training and on-going user support
- To support as helpdesk or call center first liner for resolution or technical support
- Answer for enquiries on relevance to company products
- To create ticket for the support, continue with assignment/ follow up/ analysis for subsequent activities until close case
- To generate helpdesk report for daily/ monthly reporting purpose
- To communicate with other department/ team in order to follow up on incident
- Troubleshoot POS system issues and assist customers in resolving problems
- Support UAT (User Acceptance Testing) before new product releases
- Maintain and update documentation
- Other ad-hoc task given by supervisor
Job Requirements
* MUST be ABLE to work in rotate shift (morning shift 9am-6pm / afternoon shift 2pm-11pm) and weekends
* Minimum Diploma
* Good communication and realiable
* Fluency in Mandarin is a must, Malay and English
* Other languages are added advantage
Skills
Customer Service
Communication
Problem Solving
Computer Hardware
Acceptance Testing
Record Keeping
Software Installation
Company Benefits
Easily accessible by LRT
-2mins walk from LRT Abdullah Hukum
Birthday Allowance
-Birthday Angpow
Chinese New Year Angpow
-CNY Angpow
Gift of Festival
- Dragon Boat Festival/Mooncake Festival allowances
Additional Info
Company Profile
