Easily accessible by LRT

Birthday Allowance

Chinese New Year Angpow

- Dragon Boat Festival/Mooncake Festival allowances

Gift of Festival

Turn Cloud Technology Service (M) Sdn Bhd

<ol>
<li>To receive call through phone call or any communication method to troubleshooting customer issue and resolve through online</li>
<li>Participate in on-call rotation for after-hours support</li>
<li>Resolve client’s technical issues in a timely and professional manner</li>
<li>To provide simple user training and on-going user support</li>
<li>To support as helpdesk or call center first liner for resolution or technical support</li>
<li>Answer for enquiries on relevance to company products</li>
<li>To create ticket for the support, continue with assignment/ follow up/ analysis for subsequent activities until close case</li>
<li>To generate helpdesk report for daily/ monthly reporting purpose</li>
<li>To communicate with other department/ team in order to follow up on incident</li>
<li>Troubleshoot POS system issues and assist customers in resolving problems</li>
<li>Support UAT (User Acceptance Testing) before new product releases</li>
<li>Maintain and update documentation</li>
<li>Other ad-hoc task given by supervisor</li>
</ol>

This job is all about helping customers with tech issues over the phone and online. You might like this job because you’ll be the first point of contact, solving problems and supporting users while working in a team.

Kerja ini adalah sebagai Support Executive IT yang bertugas membantu pelanggan menyelesaikan masalah teknikal melalui panggilan. Anda mungkin berminat dengan kerja ini kerana ia melibatkan interaksi dengan pelbagai pelanggan dan peluang untuk belajar tentang teknologi terkini. Anda juga akan terlibat dalam latihan pengguna dan sokongan berterusan.

Customer Service

Communication

Problem Solving

Computer Hardware

Acceptance Testing

Record Keeping

Software Installation




-To receive call through phone call or any communication method to troubleshooting customer issue and resolve through online


-Participate in on-call rotation for after-hours support


-Resolve client’s technical issues in a timely and professional manner


-To provide simple user training and on-going user support


-To support as helpdesk or call center first liner for resolution or technical support


-Answer for enquiries on relevance to company products


-To create ticket for the su...

Support Excutive - IT (Morning/Afternoon Rotate Shift)

Turn Cloud Technology Service (M) Sdn Bhd

Customer Service Specialist

Hiredly X

IT Support Engineer (Immediate Hiring)- Mandarin Speaker

Transcosmos (Malaysia) Sdn Bhd

IT Support

Stampede Solution

Customer Support Representative (Mandarin-Speaking)

PACETALENT

Operations Executive (Mandarin Speaker)

Goodarch Technology Sdn Bhd

Customer Service Executive

Jack Studio Marketing Sdn Bhd

ADMIN EXECUTIVE

MAXCOM MM SDN BHD

CUSTOMER SUPPORT EXECUTIVE (BANKING) - JULY INTAKE!!

Intelek Staffing Services Sdn. Bhd.

Technical Support Engineer

Tapway

Company Profile

Turn Cloud Technology Service (M) Sdn Bhd