Access a variety of flexible work arrangements to manage your work and life with greater ease.

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Enjoy banking privileges designed to support your life goals.

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We offer a wide variety of leave schemes to help you make time for people and events that matter to you.

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Access a range of resources to stay fit and healthy as you build your life and career.

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United Overseas Bank (UOB)

<p><strong>We’re here to do Right By You. </strong></p>
<p>UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&amp;P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.</p>
<p>In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.</p>
<p>We draw on our time-tested values in building a sustainable future of ASEAN. Our responsibility stems from our commitment to doing what is right by our customers, colleagues and communities.&nbsp;</p>
<p><em>Source: </em><a href="https://www.uobgroup.com/uobgroup/about/index.page" target="_self"><em>uobgroup.com</em></a></p>

Who We Are

<p><strong>Honourable</strong></p>
<p>We act prudently to fuel your success, maintaining the highest professional and moral standards. We do what is right for you through discipline, clarity, and courage.&nbsp;</p>
<p><strong>Enterprising</strong></p>
<p>We were built with an enterprising spirit, demonstrated through thought leadership, keen insight and a forward-looking mindset.&nbsp;</p>
<p><strong>United</strong></p>
<p>We work as a team to achieve individual and corporate goals with cooperation, mutual respect and loyalty.&nbsp;</p>
<p><strong>Committed</strong></p>
<p>We are committed to build a better tomorrow. We ensure that UOB is a trusted source of stability, security and strength.&nbsp;</p>
<p><em>Source: </em><a href="https://www.uobgroup.com/uobgroup/about/index.page" target="_self"><em>uobgroup.com</em></a></p>

Our Values

<p><span xml:lang="en-GB" lang="en-GB" itemprop="description" data-careersite-propertyid="description" class="rtltextaligneligible"> <span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About UOB</b></h2> </div><div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN.&nbsp;Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.&nbsp;</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>About the Department</b></h2> </div><div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition.&nbsp;We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.</span></span></p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities</b></h2> </div><div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring of operations performance to ensure the team meeting SLA at all times and maintaining a high standard of operations control and compliance within the division. He/She will lead and manage the Card Operations Processing Centre team and related stakeholders, including counterparts in Singapore.</span></span></p> <p>&nbsp;</p> <p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">•&nbsp;&nbsp; &nbsp;Lead the COPC team<br> •&nbsp;&nbsp; &nbsp;Lead and responsible for day-to-daye operations to ensure SLAs and all deliverables are met<br> •&nbsp;&nbsp; &nbsp;Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.&nbsp;<br> •&nbsp;&nbsp; &nbsp;Conduct internal reviews / tests to ensure compliance<br> •&nbsp;&nbsp; &nbsp;Assist with data analysis, report findings, recommend corrective actions and preventive actions for review. &nbsp;<br> •&nbsp;&nbsp; &nbsp;Proactively manage and resolve customers’ and business units’ feedback and queries promptly<br> •&nbsp;&nbsp; &nbsp;Drive operations related projects &amp; process improvements<br> •&nbsp;&nbsp; &nbsp;Lead and coach staff to a high standard of performance, productivity and service quality<br> •&nbsp;&nbsp; &nbsp;Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to;<br> •&nbsp;&nbsp; &nbsp;Ensure that operation procedures are kept up to-date;<br> •&nbsp;&nbsp; &nbsp;Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality</span></span><br> &nbsp;</p> <p>&nbsp;</p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Requirements</b></h2> </div><div><p><span style="font-size:12.0px"><span style="font-family:Arial, Helvetica, sans-serif">•&nbsp;&nbsp; &nbsp;Bachelor’s degree<br> •&nbsp;&nbsp; &nbsp;At least 10 years of retail banking operations, especially in Credit/Debit Cards Operations&nbsp;<br> •&nbsp;&nbsp; &nbsp;At least 10 years of team management experience with a minimum size of 20<br> •&nbsp;&nbsp; &nbsp;Able to multi-task and cope with change and diversity in a fast-paced environment<br> •&nbsp;&nbsp; &nbsp;Experience in change management projects, including successful RPA and automation implementations.<br> •&nbsp;&nbsp; &nbsp;Strong organizational and management skills with strong leadership qualities<br> •&nbsp;&nbsp; &nbsp;Strong analytical and problem-solving skills<br> •&nbsp;&nbsp; &nbsp;Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills<br> •&nbsp;&nbsp; &nbsp;Ability to think objectively and 'think outside the box' when analyzing issues<br> •&nbsp;&nbsp; &nbsp;Ability to work under pressure&nbsp;</span></span></p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Be a part of UOB Family</b></h2> </div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.5pt"><span><span style="font-family:'Segoe UI', sans-serif"><span style="color:#242424">UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.</span></span></span></span></span></span></p> <p><br> <span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-size:10.5pt"><span style="font-family:'Segoe UI', sans-serif"><span style="color:#242424"><span>Apply now and make a difference.</span></span></span></span></span></span></p> </div></div></div> </span> </span></p>

This job is about leading the Card Operations Processing team at UOB, a major bank in Asia. You might like this job because it offers career growth, teamwork, and a chance to improve services in a fast-paced banking environment!

 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. UOB's purpose is to build the future of ASEAN. Our purpose guides The UOB Way – that defines our unique culture and belief system, anchored on our values of being Honourable, Enterprising, United and Committed, and our people philosophy of Care, Growth and Trust.  About the Department UOB Innovation Hub 2...

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