Job Description

Operations & Compliance

• Oversee daily outlet operations, including opening/closing, staffing, and workflow.
   
• Ensure compliance with company SOPs, health & safety regulations, and licensing requirements.
   
• Maintain outlet cleanliness, food safety, and service standards at all times.
   

Sales & Financial Management

• Drive sales performance and achieve monthly targets.
   
• Monitor P&L, control costs (labour, wastage, inventory), and improve profit margins.
   
• Prepare daily/weekly sales reports and operational summaries.
   

People Management

• Recruit, train, schedule, and supervise outlet staff.
   
• Conduct performance reviews, coaching, and disciplinary actions when necessary.
   
• Foster a positive, productive team culture and reduce staff turnover.
   

Customer Experience

• Ensure excellent customer service and handle escalations or complaints professionally.
   
• Gather customer feedback and implement improvements.
   

Inventory & Supplier Control

• Manage stock levels, ordering, receiving, and stocktakes.
   
• Liaise with suppliers and ensure timely deliveries with quality control.
   

Marketing & Execution

• Execute company marketing campaigns and promotions at outlet level.
   
• Support local marketing initiatives to increase footfall and repeat business.

Job Requirements

Education & Experience

• Diploma or Degree in Hospitality, Business Management, or related field (preferred).
   
• Minimum 2–5 years of experience in retail/F&B/hospitality, with at least 1–2 years in a supervisory or managerial role.
   

Skills & Competencies

• Strong leadership and people-management skills.
   
• Good financial literacy (sales analysis, cost control, basic P&L understanding).
   
• Excellent communication and customer-handling skills.
   
• Ability to multitask, work under pressure, and solve problems quickly.
   
• Proficient in POS systems and basic reporting (Excel or equivalent).
   

Personal Attributes

• Responsible, hands-on, and results-driven.
   
• High integrity and accountability.
   
• Willing to work shifts, weekends, and public holidays.
   

Skills