Job Description

Job Description

We are looking for an energetic and guest-centric Customer Service and Front Desk Executive to join our hospitality team. This role is pivotal in enhancing the guest experience and creating a warm, welcoming environment for all visitors. Responsibilities include promptly responding to guest inquiries via phone, email, and chat, managing check-in and check-out processes, assisting with reservations, and offering valuable information about the property and local attractions. A strong focus on exceptional communication and a proactive approach to ensuring guest satisfaction are essential for success in this position.
 

Tasks & responsibilities

• Customer Support: Respond promptly and professionally to guest inquiries via phone, email, and chat, addressing any questions and providing relevant information about our services and amenities.
• Check-In & Check-Out Management: Oversee all guest check-ins and check-outs, ensuring accuracy, efficiency, and a positive experience for each guest.
• Operations Scheduling: Develop and manage daily operational schedules to ensure timely task execution and seamless service.
• Staff Coordination: Maintain clear and consistent communication with the operations team to ensure guest needs, check-ins, check-outs, and other requests are met accurately and promptly.
• Issue Resolution: Address and resolve guest concerns or issues efficiently, ensuring a positive outcome that meets company standards.
• Bookings & System Management: Regularly update and manage booking platforms and systems to maintain accurate information, ensuring reliability for guests and internal staff.
• Team Management: Oversee and guide team members to ensure tasks are completed efficiently, standards are met, and collaboration is maintained, while fostering a positive and motivated work culture.
• Problem Solving: Proactively identifying operational and service-related issues, accurately reporting findings, analyzing root causes, and recommending improvements.
  

Benefits

• Competitive monthly salary.
• Annual bonus.
• Fast track growth opportunities.
• Government-mandated benefits.
• Training and career growth opportunities

Job Requirements

Job Requirements

• Experiences in Hospitality, Tourism, or related field is an advantage.
• Proficiency in English is mandatory. Required to to speak and write well in Bahasa Malaysia.
• Proficient in computer skills (Microsoft office, Email & Instant Messaging Applications).
• Able to work on weekends (Saturday & Sunday) & Public Holidays (If needed).
• Must be flexible to work on shifting schedules in both Night shift & Day shift roles, including nights, weekends and holidays.

Skills