Wakely & Partners Sdn Bhd

At Wakely &amp; Partners Sdn Bhd, we envision a future where our commitment to redefining property management transcends borders. Striving for global prominence, we aspire to be the unparalleled leaders in the field of property management. Our vision encompasses reshaping the industry, enriching property owners' experiences, and leaving an enduring legacy of excellence.&nbsp;

Our Vision

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Our mission at Wakely &amp; Partners Sdn Bhd is to pioneer transformative solutions in property management. With a focus on short to medium-term rentals, we are dedicated to bridging gaps in the market and setting new benchmarks. By leveraging our in-depth local expertise, adhering to global standards, and fostering lasting relationships, we empower property owners with seamless, unparalleled management solutions. Wakely is not just a property management service; it is a commitment to excellence, innovation, and a legacy of success&nbsp;

Our Mission

We are looking for an energetic and guest-centric Customer Service and Front Desk Executive/ Supervisor to join our hospitality team. This role is pivotal in enhancing the guest experience and creating a warm, welcoming environment for all visitors. Responsibilities include promptly responding to guest inquiries via phone, email, and chat, managing check-in and check-out processes, assisting with reservations, and offering valuable information about the property and local attractions. A strong focus on exceptional communication and a proactive approach to ensuring guest satisfaction are essential for success in this position. &nbsp;
Tasks &amp; responsibilities
<ul>
<li>Customer Support: Respond promptly and professionally to guest inquiries via phone, email, and chat, addressing any questions and providing relevant information about our services and amenities.</li>
<li>Check-In &amp; Check-Out Management: Oversee all guest check-ins and check-outs, ensuring accuracy, efficiency, and a positive experience for each guest.</li>
<li>Operations Scheduling: Develop and manage daily operational schedules to ensure timely task execution and seamless service.</li>
<li>Staff Coordination: Maintain clear and consistent communication with the operations team to ensure guest needs, check-ins, check-outs, and other requests are met accurately and promptly.</li>
<li>Issue Resolution: Address and resolve guest concerns or issues efficiently, ensuring a positive outcome that meets company standards.</li>
<li>Bookings &amp; System Management: Regularly update and manage booking platforms and systems to maintain accurate information, ensuring reliability for guests and internal staff.</li>
<li>Team Management: Oversee and guide team members to ensure tasks are completed efficiently, standards are met, and collaboration is maintained, while fostering a positive and motivated work culture.</li>
<li>Problem Solving: Proactively identifying operational and service-related issues, accurately reporting findings, analyzing root causes, and recommending improvements. </li>
</ul>
Benefits
<ul>
<li>Competitive monthly salary.</li>
<li>Annual bonus.</li>
<li>Fast track growth opportunities.</li>
<li>Government-mandated benefits.</li>
<li>Training and career growth opportunities </li>
</ul>

This job is a Customer Service and Front Desk Executive/Supervisor at a hotel, perfect for outgoing individuals! You might like this job because you’ll make guests feel welcome, manage check-ins, and help solve problems—all in a fun atmosphere!

Hospitality Industry

Computer Literacy

Microsoft Office

Instant Messaging

Organizational Skills

Multitasking

We are looking for an energetic and guest-centric Customer Service and Front Desk Executive/ Supervisor to join our hospitality team. This role is pivotal in enhancing the guest experience and creating a warm, welcoming environment for all visitors. Responsibilities include promptly responding to guest inquiries via phone, email, and chat, managing check-in and check-out processes, assisting with reservations, and offering valuable information about the property and local attractions. A stron...

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Wakely & Partners Sdn Bhd