People are the foundation of what we do – there is no Webhelp without the talent and energy of our Webhelpers!

Think Human 

Whether we are dealing with our clients or with each other, we do things in a fair and positive way.

Integrity

At Webhelp we give each other the recognition we deserve.We recognise, understand and celebrate this every day.

Recognition

Each program has KPIs that measure engagement, achievement. We gave the incentives to enhance the performance.

KPI Incentives

We have our own panel to cover for medical insurance.

Medical Insurance

We care about employee performance and productivity, thus training are provided to enhance and improve the skills.

Training Provided

WEBHELP

<div>At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.</div>

Company Overview 

<div>We don’t employ people to merely have jobs, we believe in creating opportunities for our people to have successful careers. The people who work at Webhelp are driven by a set of core values that define who we are and how we engineer the ideal omni-channel customer experience. With these values in mind, we work passionately to ensure that our clients and customers are happy, our business is succeeding and that Webhelp is a fantastic place to work. Our aim is to not only WOW our customers, but also provide a WOW career journey to our employees. We endeavour to create sustainable futures for our people by not only providing opportunities for learning and development, but also career advancement. Crucial to those goals is the drive to provide a vibrant and engaging working environment for our people, giving them the opportunity to go above and beyond every day. We are passionate about what we do – and it shows. We look for individuals who are driven, committed and have a desire to stand out. Diversity of background, race, experience and gender is something we pursue, as we recognise that this encourages innovation, change and equality in the workplace. We invest in our people to unlock their true potential and talents, are you one of them?</div>

Why Join Us? 

<ul><li>Ensure service delivered to customers meets contractual KPI’s</li><li>Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution</li><li>Listen attentively to customer needs and concerns</li><li>Demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support.</li><li>Document all steps and information accurately without compromising quality of service.</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Patient listener to manage customer frustration with sense of empathy.</li></ul>

Customer services that help customers to resolve the issue via phone calls, live chats and emails. 

Customer Service

Customer Relationship Management

Customer Support



-Ensure service delivered to customers meets contractual KPI’s

-Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution

-Listen attentively to customer needs and concerns

-Demonstrate empathy while maximizing opportunity to build rapport with the customer

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

-Maintain deep understand of st...

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Company Profile

WEBHELP