Job Description

Production support - Management and Project Planning

Production Coordination

• Develops, implements and oversees production schedule and modifies job orders for optimal production efficiency within manufacturing environment
• Coordinate with production teams to ensure timely execution and alignment with customer expectations.
• Perform regular follow-ups with all teams to expedite the smooth flow of materials and documents, ensuring alignments with production schedules and meeting customer expectations
• Ensure daily production requirements are achieve to meet customer expectations and maintain operational efficiency
• Monitoring production schedules to identify potential delays or issues and expedite orders to meet delivery commitments
• Oversee planning and monitoring of FMEA / PFMEA for production processes to identify and mitigate potential failure modes. 
• Manage and review First Article Inspection (FAI) reports to ensure compliance with engineering and customer requirements.
• Interpret engineering drawings using SOLIDWORKS (or similar CAD software) to support production planning, tooling verification, and technical assessments.

Project Planning (Flow Management)

• Manage and optimize flow of production processes to ensure efficiency and timely delivery
• Collaborate with Operation Manager to develop comprehensive project plans, including timelines, budgets and resource requirements
• Monitor progress and implement adjustments to ensure timely project delivery

Resource Management

• Allocate and optimize resources, including personnel, equipment and materials to meet project requirements
• Verify components listed on work orders to ensure the correct number of components is available for production
• Work cross-functionally to communicate initiative with management, sales, purchasing and other relevant departments to ensure customer commitments align with production and to secure necessary resources
• Collaborate with procurement teams to address any shortages or discrepancies

Risk Management

• Identify potential risks and challenges associated with the project
• Develop and implement risk mitigation strategies and contingency plans to ensure project success and compliance
• Identify potential technical or process risks through structured FMEA methodologies.

Technical Oversight & Budget Management

• Monitor and control project budgets, ensuring cost-effective throughout project life cycle.
• Collaborate with technical experts and cross-functional teams (Quality, Engineering, and Production) to address engineering challenges, ensure technical excellence, and maintain process control
• Review and validate technical specifications for materials, equipment, and production processes to ensure compliance with industry best practices and quality standards.
• Support continuous improvement initiatives through data-driven root cause analysis and implementation of corrective and preventive actions.
• Ensure proper documentation and traceability according to ISO 9001 and AS9100 requirements.
• Utilize SOLIDWORKS models and technical drawings to support design validation, manufacturability reviews and engineering change processes.

Team Coordination & Stakeholder Communication

• Lead and coordinate project teams, ensuring clear communication and collaboration among team member
• Communicate project status, updates and technical information to team members and stakeholders
• Work closely with cross-functional teams including operation managers, engineers, quality teams and other stakeholders
• Maintain regular communication with project stakeholders, providing updates on project status, milestones and any deviations from the process plan

Quality Assurance

• Implement and maintain ISO 9001 and AS9100 quality management systems within project scope.
• Perform quality checks and inspections on the production line and reviews to verify compliance with project requirements and quality criteria.
• Review work orders to understand assembly instructions and project requirements.
• Ensure project deliverable meet or exceed established quality standards and specifications.
• Support internal and external quality audits related to ISO 9001 and AS9100 standards.
• Ensure all engineering and production processes adhere to quality assurance and regulatory requirements.
• Perform and document Process Failure Mode and Effects Analysis (PFMEA) to ensure preventive actions are in place.
• Review and validate FAI reports for new parts, assemblies, or revisions, ensuring first-run compliance.

Documentation and Reporting

• Identify and escalate production issues promptly to Head of Department or Manager.
• Prepare, maintain and review project documentation, including drawing documents, technical specifications, progress reports, FMEA/PFMEA records, FAI reports, and quality verification reports.
• Generate operational reports and project status reports as requested by management and stakeholders.
• Ensure documentation aligns with ISO 9001 / AS9100 requirements and customer quality standards.
• Engage with customer complaints promptly and efficiently, ensuring appropriate solution is provided.

Project Support

• Identify opportunities for process improvement and efficiency in project execution
• Implement lessons learned from previous projects to enhance future project execution
• Implement and execute organization management system procedures
• May be assigned to perform other duties at a lower level or higher level of proficiency

Procurement Support

• Oversee and coordinate all activities related to ordering materials, goods or services in both production and office settings
• Ensure adherence to proper purchasing procedures
• Assist in identifying and evaluating potential suppliers / vendors
• Assist in interpreting engineering drawings from existing customers, facilitating preparation of accurate purchase order
• Assist in comparing quotations in collaboration with managers prior confirmation
• Ensure the prevention of counterfeit items being purchased
• Engage with customer complaints promptly and efficiently, ensuring appropriate solution is provided

Sales Technical Support

• Submit orders by conferring with sales executive / directors, assessing and costing engineering changes
• Assist in the design of mechanical parts
• Provide technical assistance to customers, sales team and other stakeholders
• Address inquiries related to product specifications, features and technical capabilities
• Assist in the resolution of post-sales technical issues, working closely with customers and engineering team to address concerns
• Collaborate with sales team to ensure alignment on technical aspects of customer orders and address technical issues or challenges during the sales process
• Provide ongoing support to sales representatives, addressing technical queries and concern
• Participate in cross-functional meetings to align technical and sales strategies

Self-Development

• Stay updated on technological advancements
• Stay updated on advancement in engineering and project management methodologies
• Stay updated on new product development and enhancements
• Stay informed about industry-specific trends, regulations and best practices
• May be required to meet certain certifications in field

Job Requirements

• Degree in Engineering, or related field
• Proven experience as a Project Engineer or related role
• Fresh graduate is welcome to take the challenge for bright future career
• Minimum 5 years relevant experience in project engineering / technical support within manufacturing
• Experience in preparing and reviewing FMEA / PFMEA and FAI reports.
• Strong project management skills, including budgeting, timeline management and resource allocation
• Proficiency in reading and interpreting engineering drawings
• Proficiency in project management methodologies (planning, execution, and completion of projects)
• Knowledge of quality control processes and production optimization
• Strong understanding of quality control processes, process improvement methodologies (5S, Lean, Kaizen).
• Knowledge of industry regulations and compliance standards
• Working knowledge of ISO 9001 and AS9100 quality management systems
• Excellent project management, communication, and problem-solving skills
• Excellent computer proficiency (MS Office - Word, Excel, Outlook)
• Possess any relevant professional certifications
• Required language(s) : Bahasa Malaysia, English

Skills