Aftersales Coordinator

Yinson

AI-generated summary

beta

This job is for an Aftersales Coordinator at a company transforming marine transport and electric fleets. You might like this job because you'll help keep customers satisfied while supporting innovative electric solutions across land and sea!

Undisclosed

Kuala Lumpur, MY, Kuala Lumpur

Full-Time

1 week ago

Job Description

marinEV – Pioneering the electrification of marine transport

drivEV – Empowering enterprises and businesses with electric fleet solutions

chargEV – Leading charge point operator with an extensive EV-charging infrastructure network across land and sea

Job Requirements

Monitor & Record new vehicle cases faced by clients on various reporting channels in a timely manner with accurate information (reporting channels - WhatsApp, Email, Phone Call)

Follow Up, Manage & Advise respective clients on vehicle issues (eg. collect more detailed information or advise on next action plan)

Assign repair jobs to respective vendors and Follow Up with repairs within the agreed turnaround time

Manage vendors in an orderly manner to make sure jobs assigned are repaired to level best and to manage both client / vendors expectations

Compile repair reports by vendor on repairs done and technical reports for high occurrence cases

Verify 1st layer on quotations given by vendor and forward to next level for approval / action plan

Compile data on a weekly basis for vehicle issues / turnaround time/ vendor performance which is to be studied by the team and to improve services

Assign jobs to respective vendor or in-house team

Track wear and tear replacement like tyres, 12V battery, bulbs, wipers and etc

Keep track of spare parts movement from drivEV inventory including of cost and vehicle detail

Company Benefits

Free Staff Meals

Staff meals are provided during work-hours.

Medical and Health Benefits

Inpatient and Outpatient coverage for our employees, with added health coverage benefits.

FlexiBenefits

Choose your hybrid working days and FlexiHours!

Additional Info

Company Activity

Last active - few minutes ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service, General Sales, Telesales / Telemarketing

Company Profile

Yinson

In 1984, Yinson was founded by Lim Han Weng as a humble transport and logistics company in Johor Bahru, Malaysia. The company name 'Yinson', which was derived from his mother's name, Yin, also translates to 'Cloud Rising' (云升) in Chinese as he dreamed that Yinson would rise as high as the clouds. Thanks to an unwavering commitment to excellent customer service and on-time delivery, the little company grew...