Zeed Talent Technology Sdn Bhd

Responsible for remote support for client’s ERP system (training is provided).
Research and identify the issues with clear logic thinking and details oriented skills.
Ask customers targeted questions to quickly understand the root of the problem
Track history tickets to figure out the problem and resolution
Talk to clients professionally via email, or MS Teams
Properly escalate unresolved issues to appropriate internal teams&nbsp;
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Mandarin speaking and reading is a must.
Data analysing, web-app programming experience is preferred, but not mandatory
Previous experience with Manage Engine ticket system is a plus
Previous helpdesk support experience is a plus
Be on time for allocated shifts. (9:00-18:00 or 12:00-21:00, five days per week)

This job is for an ERP Helpdesk Engineer who speaks Mandarin. You might like this job because you&#x27;ll help clients troubleshoot their software issues, and you&#x27;ll receive training to improve your skills while working with a friendly team!

Kerja ini adalah untuk menjadi Jurutera Bantuan ERP yang memberikan sokongan jarak jauh kepada pelanggan. Anda mungkin berminat dengan kerja ini kerana ia sesuai untuk graduan baru yang boleh bertutur dalam Mandarin, serta peluang untuk belajar dalam persekitaran sokongan teknologi yang dinamik.

Help Desk Support

Responsible for remote support for client’s ERP system (training is provided).
Research and identify the issues with clear logic thinking and details oriented skills.
Ask customers targeted questions to quickly understand the root of the problem
Track history tickets to figure out the problem and resolution
Talk to clients professionally via email, or MS Teams
Properly escalate unresolved issues to appropriate internal teams_
Provide prompt and accurate feedback to customers
Ensure al...

ERP Helpdesk Engineer - Mandarin speaker - RM3,500 - Cheras - Fresh Grads

Zeed Talent Technology Sdn Bhd

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Company Profile

Zeed Talent Technology Sdn Bhd