Job Description

NON HALAL LOUNGE / RESTAURANT
Assist in overseeing the daily operations of the premium lounge.

Ensure excellent guest experience and maintain exceptional service standards.

Supervise, coach, and motivate front-of-house team members.

Manage staff scheduling, attendance, and daily manpower requirements.

Handle guest feedback, enquiries, and complaints professionally.

Monitor inventory, stock levels, and coordinate ordering when necessary.

Ensure cleanliness, safety, and compliance with food hygiene standards.

Support marketing activities, events, and special promotions.

Work closely with management to achieve sales and operational targets.

Prepare daily operational reports and identify areas for improvement.

Job Requirements

• Minimum Diploma or Degree in Hospitality, Business Administration, or related field.
• At least 2 years of experience in Food & Beverage, hospitality, restaurant, lounge, café, or hotel operations.
• Previous supervisory or leadership experience is preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Passionate about customer service and hospitality.
• Able to work in a fast-paced environment and under pressure.
• Fluent in English; Mandarin and Bahasa Malaysia will be an added advantage.
• Willing to work shifts, weekends, and public holidays.
• Positive attitude, responsible, and able to lead by example.
• Proficiency in Microsoft Office and POS systems is an advantage.

Skills