Job Description

Assistant Manager – Premium Lounge & Hospitality

Location: Kuala Lumpur (TRX / Jalan Imbi Area)
Employment Type: Full-Time
Salary: RM4,500 – RM7,000 (Based on experience)

Job Description

• Assist in overseeing the daily operations of the premium lounge.
• Ensure excellent guest experience and maintain exceptional service standards.
• Supervise, coach, and motivate front-of-house team members.
• Manage staff scheduling, attendance, and daily manpower requirements.
• Handle guest feedback, enquiries, and complaints professionally.
• Monitor inventory, stock levels, and coordinate ordering when necessary.
• Ensure cleanliness, safety, and compliance with food hygiene standards.
• Support marketing activities, events, and special promotions.
• Work closely with management to achieve sales and operational targets.
• Prepare daily operational reports and identify areas for improvement.

Job Requirements

Job Requirements

• Minimum Diploma or Degree in Hospitality, Business Administration, or related field.
• At least 2 years of experience in Food & Beverage, hospitality, restaurant, lounge, café, or hotel operations.
• Previous supervisory or leadership experience is preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Passionate about customer service and hospitality.
• Able to work in a fast-paced environment and under pressure.
• Fluent in English; Mandarin and Bahasa Malaysia will be an added advantage.
• Willing to work shifts, weekends, and public holidays.
• Positive attitude, responsible, and able to lead by example.
• Proficiency in Microsoft Office and POS systems is an advantage.

Skills