Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Discount

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee. 

Employee Perk Programmes

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Health and Wellness

Job training and continuing education help to fuel employee career growth.

Career Development

Provide more generous with their leave days. We have more than 6 other types of leave!

Extension Leave Benefits

ZUS COFFEE

<div>For many, coffee is a daily need.&nbsp;</div><div>Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.</div><div>We started ZUS Coffee to change this perception.</div><div>With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.</div><div>a Necessity, not a Luxury&nbsp;</div>

ABOUT ZUS COFFEE

<div><strong>To be the #1 tech-driven coffee chain</strong>, where specialty coffee becomes a daily necessity and not a luxury confined by location and affordability. We envision a world where every individual can enjoy the quality of specialty coffee they rightfully deserve.</div>

VISION

Working In ZUS

<p><strong>Position Responsibilities<br></strong><br>To work with the Growth Manager in driving user retention, loyalty, reactivation relating to performance such as user purchase frequency and user basket size. As the Assistant Manager, Retention Growth Marketing, you will be responsible for developing and executing strategies to enhance customer engagement and loyalty, ultimately driving revenue growth.&nbsp;</p>
<ul>
<li>Campaign Execution: Assist in the planning, execution, and optimization of marketing campaigns to drive user retention. Collaborate with the Growth Manager and marketing team to develop compelling offers, promotions, and loyalty programs that encourage repeat purchases and increase basket size.<br></li>
<li>Customer Segmentation: Utilize customer data and analytics tools to segment the customer base and identify opportunities for personalized marketing initiatives. Develop targeted campaigns for different customer segments to drive engagement and increase purchase frequency. <br></li>
<li>Loyalty Program Management: Initiate, optimize, enhance, and support the management of the ZUS Coffee’s loyalty program, including member acquisition, engagement, and retention. Collaborate with tech team to ensure the smooth launch, maintenance, and optimization of the loyalty program and analyze its impact on user behavior. <br></li>
<li>Data Analysis: Assist in analyzing user data and behavior to uncover insights that inform retention strategies. Monitor key metrics such as purchase frequency, average basket size, and customer lifetime value to identify trends and areas for improvement.<br></li>
<li>Relationship Management: Support the building and maintenance of strong relationships with existing customers. Collaborate with the customer service team to ensure queries and complaints are resolved in a timely manner, thereby enhancing customer satisfaction and loyalty. <br></li>
<li>Performance Measurement: Maintain accurate records of campaign performance and provide regular reports to the Growth Manager. Assist in tracking and analyzing user retention performance metrics to assess the effectiveness of retention initiatives.</li>
</ul>

This job is as an Assistant Manager, Retention Growth Marketing. You might like this job because you get to develop strategies to boost customer engagement and loyalty, leading to increased revenue.

Customer Relationship Management (CRM) Software

Digital Marketing

Loyalty Marketing

Loyalty Programs

Marketing Strategies

Position Responsibilities

To work with the Growth Manager in driving user retention, loyalty, reactivation relating to performance such as user purchase frequency and user basket size. As the Assistant Manager, Retention Growth Marketing, you will be responsible for developing and executing strategies to enhance customer engagement and loyalty, ultimately driving revenue growth. 



-Campaign Execution: Assist in the planning, execution, and optimization of marketing campaigns to drive u...

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