Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Discount

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee. 

Employee Perk Programmes

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Health and Wellness

Job training and continuing education help to fuel employee career growth.

Career Development

Provide more generous with their leave days. We have more than 6 other types of leave!

Extension Leave Benefits

ZUS COFFEE

<div>For many, coffee is a daily need.&nbsp;</div><div>Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.</div><div>We started ZUS Coffee to change this perception.</div><div>With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.</div><div>a Necessity, not a Luxury&nbsp;</div>

ABOUT ZUS COFFEE

<div><strong>To be the #1 tech-driven coffee chain</strong>, where specialty coffee becomes a daily necessity and not a luxury confined by location and affordability. We envision a world where every individual can enjoy the quality of specialty coffee they rightfully deserve.</div>

VISION

Working In ZUS

<p><strong>Objective</strong></p>
<ul>
<li>To assist Customer Happiness Senior in managing the team based on AM / PM shift and responsible for  analyzing and planning overall customer service excellence, developing and reviewing process review and  implementing customer service process review initiatives.&nbsp;&nbsp;&nbsp;&nbsp;</li>
</ul>
<p><strong>Position Responsibilities</strong></p>
<ul>
<li>Productivity – is a main qualifier to is a quality metric for assessing a team’s performance, and by default  how well a team is managing and enabling the team to deliver. Which contains the sub-qualifier as below:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
</ul>
<ol>
<li>First Response Time (Email &amp; Live Chat)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Resolution Time (Email &amp; Live Chat)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>CSAT (Customer Satisfaction Score)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
<li>Quality of Responses (Email &amp; Live Chat)&nbsp;&nbsp;&nbsp;</li>
</ol>
<ul>
<li>Acknowledging and resolving customer complaints promptly.</li>
<li>Knowing our products inside and out so that you can answer questions.</li>
<li>Keeping records of customer interactions, transactions, comments, and complaints.</li>
<li>Follow communication procedures, guidelines, and policies&nbsp;&nbsp;</li>
<li>To communicate and coordinate with colleagues as necessary.&nbsp;</li>
<li>To ensure customer satisfaction and provide professional customer support.&nbsp;</li>
<li>Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to  ensure resolution&nbsp;</li>
<li>Contribute to the development and maintenance of standards, policies, and procedures regarding  customer service</li>
<li>Learn about the organization’s products or services and keep up to date with changes&nbsp;</li>
<li>Perform any other special project/ task as assigned by superior/ management&nbsp;</li>
<li>Provide a solution and improvement plan to support the primary role.</li>
</ul>

This job is a part-time Customer Happiness Specialist. You might like this job because you&#x27;ll help resolve customer issues and ensure they&#x27;re happy with our products while working with a supportive team. Your communication skills will shine here!

Customer Service

Zendesk

Intercom

Freshchat

Communication

Shift Work

Objective



-To assist Customer Happiness Senior in managing the team based on AM / PM shift and responsible for  analyzing and planning overall customer service excellence, developing and reviewing process review and  implementing customer service process review initiatives.    

Position Responsibilities



-Productivity – is a main qualifier to is a quality metric for assessing a team’s performance, and by default  how well a team is managing and enabling the team to deliver. Which co...

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Company Profile

ZUS COFFEE