Job Description

 Position Responsibilities 

• Involved in design, develop, and deliver training programs by assessing employee training needs and develop training plans to meet those needs.
• Use various training methods, including hands-on exercises, lectures, and multimedia presentations, to deliver training content.
• Evaluate the effectiveness of training programs and make recommendations for improvement based on outlet visitation apart from Review and Repair exercise.
• Conduct monthly skill assessment for people promotion exercise and maintain accurate records of employee training, including attendance and test scores.
• Stay current on industry trends and best practices in training and development and collaborate with District Managers, subject matter experts, and other stakeholders to develop and deliver training programs.
• Ensure that training programs are in compliance with relevant laws, regulations, and company policies.
• Perform Training Needs Analysis ( TNA ) ensuring that the content is tailored to meet the specific requirements and needs of each region.
• Assist district managers in recognizing and delivering essential training to enhance knowledge and skills within the outlets.

Job Requirements

Qualifications & Requirement 

• At least Diploma in Hospitality or any related disciplines or a minimum of 2 years of working experience in a related field.
• Have strong coffee knowledge in coffee quality, sustainability and experience in F&B, food safety, and operations; and hands-on experience making coffee, tea, and other beverages.
• Experienced in Specialty Coffee and having SCA Foundation and Intermediate certifications is an added advantage.
• Experience training and developing employees, including designing and delivering training programs, conducting assessments, and providing feedback.
• Willingness to travel to different locations to provide on-site training and support. 
• Familiar with Microsoft Office including Word, PowerPoint, and Excel.

a Necessity, not a Luxury

Skills