Job Description

Market Intelligence & Competitive Positioning

• Examine retail trends, consumer behavior, competitor actions, pricing approaches, and market dynamics to shape national strategies.
• Discover growth prospects, innovative areas, and consumer segments to enhance 3cat’s market footprint and unique position within the circular tech economy.

Retail Strategy & Business Growth

• Direct the creation and implementation of 3cat’s national retail strategy, in alignment with corporate objectives and market expansion goals.
• Facilitate store network growth, encompassing new store launches, relocations, format innovations (such as flagship stores, showrooms, pop-up tests), and integrated channels (offline + online).
  Hold complete Profit & Loss (P&L) responsibility across all retail functions, ensuring increases in revenue, profitability, and essential retail metrics.
• Supervise annual business planning, sales projections, and budgeting to optimize financial results.

Operational Excellence & Customer Experience

• Establish and uphold operational standards, service quality metrics, and customer experience guidelines across all retail locations.
• Deploy performance tracking systems and dashboards monitoring sales, conversion rates, inventory levels, customer satisfaction, and post-purchase service metrics.
• Promote best practices throughout retail operations to ensure 3cat provides consistent, reliable experiences — from device assessments and warranties to trade-in services and repairs.

Job Requirements

• A preferred qualification is a Bachelor's degree or higher in a related field such as marketing, sales, or business development.
• Experience of 2-6 years as a Retail Manager, Store Manager, or Retail General Manager in a company known for boosting electronic store revenue and sales growth is required.
• Experience in a start-up or rapidly growing environment is considered an advantage.

Skills