Job Description

About Us:
Academy of AI, a rapidly expanding no-code AI education startup based in Puchong, is in search of a highly driven Virtual Event Executive to join our energetic team! We empower entrepreneurs and professionals with cutting-edge AI knowledge, and we need a strategic operator to help us reach new levels of success (with a target of 8 figures!).

Role Overview:

We are on the lookout for a skilled and flexible Virtual Event Executive to become part of our developing team. The chosen candidate will be vital in ensuring client satisfaction through top-notch customer service, efficient event support, and streamlined onboarding procedures. This role provides excellent avenues for professional advancement within a flexible, results-focused environment.

Key Responsibilities:

Audience Engagement and Support

• Deliver exceptional customer experiences to boost satisfaction and retention
• Establish and cultivate strong relationships with clients through regular communication
• Act as the main point of contact for customer inquiries and support needs
• Execute effective customer onboarding procedures to ensure smooth transitions

Virtual Event Support

• Offer thorough technical and administrative assistance for online workshops and training sessions
• Oversee virtual conference tools and platforms to guarantee seamless event execution
• Quickly address technical issues to ensure a positive experience for participants
• Organize pre-event preparations and post-event follow-up activities

Sales Assistance

• Process payments via various payment gateways and follow up on overdue payments
• Develop and maintain documentation using multiple digital tools and platforms
• Monitor customer feedback and share insights with relevant team members
• Support marketing efforts to promote upcoming events and services

Digital Quality Assurance

• Track service quality metrics and implement improvements based on customer input
• Ensure compliance with company standards and protocols in all client interactions
• Recognize opportunities for process enhancements and improved customer satisfaction
• Document best practices and assist in creating training materials for new team members

Job Requirements

Requirements

Essential Qualifications

• Minimum 1 years of experience in customer service, event coordination, or similar roles
• Excellent communication skills in English (written and verbal)
• Proficiency in managing online conference tools and virtual meeting platforms
• Experience with payment gateway systems and basic financial processing
• Strong documentation skills and familiarity with various digital productivity tools
• Demonstrated ability to manage stress effectively in fast-paced environments
• Open-minded and flexible approach to taking on diverse tasks and responsibilities

Preferred Qualifications

• Experience in the education or training industry
• Familiarity with AI concepts or educational technology
• Background in event management or coordination
• Knowledge of CRM systems and customer onboarding processes

Technical Skills

• Proficiency in G Suite applications and Microsoft Office (Word, Excel, PowerPoint)
• Experience with virtual conferencing platforms (Zoom, Microsoft Teams, etc.)
• Familiarity with payment processing systems and basic financial tracking
• Ability to learn and adapt to new software tools quickly

Soft Skills

• Positive mindset and can-do attitude
• Exceptional customer service orientation with a positive, solution-focused attitude
• Strong time management and prioritization abilities
• Excellent attention to detail and organizational skills
• Adaptability and resilience in handling changing priorities
• Strong interpersonal skills and emotional intelligence
• Ability to work both independently and collaboratively within a team

Skills