Academy of AI

About Us: Academy of AI, a rapidly expanding no-code AI education startup based in Puchong, is in search of a highly driven Virtual Event Executive to join our energetic team! We empower entrepreneurs and professionals with cutting-edge AI knowledge, and we need a strategic operator to help us reach new levels of success (with a target of 8 figures!).
Role Overview:
We are on the lookout for a skilled and flexible Virtual Event Executive to become part of our developing team. The chosen candidate will be vital in ensuring client satisfaction through top-notch customer service, efficient event support, and streamlined onboarding procedures. This role provides excellent avenues for professional advancement within a flexible, results-focused environment.
Key Responsibilities:
Audience Engagement and Support
<ul>
<li>Deliver exceptional customer experiences to boost satisfaction and retention</li>
<li>Establish and cultivate strong relationships with clients through regular communication</li>
<li>Act as the main point of contact for customer inquiries and support needs</li>
<li>Execute effective customer onboarding procedures to ensure smooth transitions</li>
</ul>
Virtual Event Support
<ul>
<li>Offer thorough technical and administrative assistance for online workshops and training sessions</li>
<li>Oversee virtual conference tools and platforms to guarantee seamless event execution</li>
<li>Quickly address technical issues to ensure a positive experience for participants</li>
<li>Organize pre-event preparations and post-event follow-up activities</li>
</ul>
Sales Assistance
<ul>
<li>Process payments via various payment gateways and follow up on overdue payments</li>
<li>Develop and maintain documentation using multiple digital tools and platforms</li>
<li>Monitor customer feedback and share insights with relevant team members</li>
<li>Support marketing efforts to promote upcoming events and services</li>
</ul>
Digital Quality Assurance
<ul>
<li>Track service quality metrics and implement improvements based on customer input</li>
<li>Ensure compliance with company standards and protocols in all client interactions</li>
<li>Recognize opportunities for process enhancements and improved customer satisfaction</li>
<li>Document best practices and assist in creating training materials for new team members</li>
</ul>

This job is a Virtual Event Executive at an AI education startup. You might like this job because it offers the chance to connect with clients, support exciting events, and grow your skills in a flexible environment focused on innovation.

Customer Service

Customer Data Management

Customer Complaint Resolution

Customer Engagement

Event Operations

Event Management

Event Planning

Database Management

Time Management

Customer Relationship Management

About Us:
Academy of AI, a rapidly expanding no-code AI education startup based in Puchong, is in search of a highly driven Virtual Event Executive to join our energetic team! We empower entrepreneurs and professionals with cutting-edge AI knowledge, and we need a strategic operator to help us reach new levels of success (with a target of 8 figures!).
Role Overview:
We are on the lookout for a skilled and flexible Virtual Event Executive to become part of our developing team. The chosen cand...

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Company Profile

Academy of AI