Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

We are seeking a knowledgeable and passionate individual to join our team as a Customer Service&nbsp;Representative with a focus on sales. The ideal candidate will have a strong understanding of&nbsp;leading social media products and community standards, along with excellent interpersonal,&nbsp;verbal, and written communication skills. Empathy and a customer-centric approach are essential. Key Responsibilities: 1. Customer Support:<ul><li>o Provide support through various channels, including online chat, emails, instant&nbsp;messaging, and phone calls.</li><li>Act as a point of contact to provide consultative support on advertisers' and&nbsp;agencies’ accounts.</li><li>Troubleshoot and resolve complex cases, ensuring high levels of customer&nbsp;satisfaction.</li><li>Ensure clients receive the highest level of sales and operational customer service.</li></ul>2. Advertiser Engagement:<ul><li>Research and compile advertiser requirements, provide guidance on best practices,&nbsp;and apply technology and product knowledge to address business needs.</li><li>Drive product adoption and educate clients from basics to best practices.</li><li>Drive advertiser communications and technical issue resolution by providing&nbsp;guidance and optimization suggestions through inbound and outbound calls.</li></ul>3. Sales and Revenue Generation:<ul><li>Promote advertising opportunities on TikTok products based on process and&nbsp;procedure.</li><li>Execute structured multi-channel outreach (call, email, instant messaging) with&nbsp;approximately 80+ interactions daily.</li><li>Target predefined lists of clients or company-sourced prospects, including decision&nbsp;influencers and limited business decision-makers.</li><li>Deliver client-defined messaging for consistent and repeatable execution. Focus on&nbsp;single offerings specific to the target audience.</li><li>Identify high-value opportunities and encourage advertisers to increase investment&nbsp;in advertising using the client’s platforms.</li></ul>4. Operational Excellence:<ul><li>Improve internal efficiency and customer satisfaction by proactively identifying&nbsp;opportunities to optimize existing or new processes and tools.</li><li>Liaise with cross-functional teams on structuring and executing operational and&nbsp;strategic services and programs.</li><li>Analyze the performance of priority accounts and create optimization actions,&nbsp;including account up-selling, creative tips, and bidding/budget/targeting&nbsp;recommendations.</li></ul>

This job is about providing top-notch customer support and sales assistance as a Korean Speaker. You might like this job because you’ll engage with clients on platforms like TikTok, helping them optimize their advertising strategies and ensuring their satisfaction.

Kerja ini adalah sebagai Wakil Perkhidmatan Pelanggan dan Jualan yang bertutur dalam Bahasa Korea. Anda mungkin berminat dengan kerja ini kerana ia melibatkan interaksi dengan pelanggan melalui pelbagai saluran dan membantu mereka memahami produk iklan di TikTok. Anda akan menyelesaikan masalah pelanggan dan mempromosikan peluang iklan dalam suasana yang dinamik dan menyenangkan.

We are seeking a knowledgeable and passionate individual to join our team as a Customer Service_Representative with a focus on sales. The ideal candidate will have a strong understanding of_leading social media products and community standards, along with excellent interpersonal,_verbal, and written communication skills. Empathy and a customer-centric approach are essential.
Key Responsibilities:
1. Customer Support:

-o Provide support through various channels, including online chat, emails,...

Customer Support and Sales (Korean Speaker)

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Company Profile

Accenture Malaysia