Job Description

As Avanade’s HR Service Delivery Analyst, you are part of the HR Operations team. You are responsible for delivering high-quality services to employees, developing, and executing human resources transactional services, and meeting service level metrics.

What you'll do 

• Perform a range of HR processes including but not limited to: 
• Maintain and update Workday; 
• Manage employee life cycle (Onboarding, LOA, exit, etc); 
• Manage employee’s and HR’s queries and work with different stakeholders and partner with BHR to resolve issues or inquiries; 
• Manage inquiries via chat; 
• Run different audits and controls to make sure data is accurate; 
• Drive for process excellence through innovation and process enhancement; 
• Build and maintain good relationship with key stakeholders and counterparts and collaborate

effectively; 

Skills and experiences

• Prior HR support or related experience; 
• Fluent English and Japanese skills are essential - Japanese N2 Certified or Native Speaker; 
• English Intermediate level of reading and listening skill; 
• Excellent time management with ability to prioritize tasks and execute with minimal supervision; 
• Proficiency in navigating MS Office (i.e. Microsoft Outlook, Word, SharePoint, etc.); 
• Proven ability to build and manage relationships with colleagues and customers. 

About you 

Characteristics that can spell success for this role:  

• A Growth Mindset and the drive to succeed; 
• Strong communication and interpersonal skills; 
• Strong analytics and problem-solving skills; 
• Flexibility and detail-oriented; 
• Proactivity and accuracy expected. 

Job Requirements