Job Description

The Insurance Operations Analyst (SME) is a senior-level role, responsible for leveraging expertise in insurance underwriting and/or claims processing to provide specialized support and guidance to the team. This position requires a deep understanding of insurance operations and strong problem-solving skills.

Key Responsibilities:

• Act as a Subject Matter Expert (SME) in insurance underwriting and/or claims processing, providing guidance and support to junior associates and colleagues.
• Analyze complex issues and provide resolutions based on a thorough understanding of insurance products, underwriting guidelines, and/or claims management.
• Lead process improvement initiatives, identify operational inefficiencies, and implement solutions to enhance productivity and accuracy.
• Support the development and maintenance of Standard Operating Procedures for Insurance Operations processing to ensure compliance and best practices.
• Collaborate with cross-functional teams to ensure smooth execution across different regions.
• Provide training and mentorship to junior staff and new team members, fostering knowledge sharing and skills development.
• Ensure the timely and accurate processing of policies, renewals, endorsements, cancellations, adhering to service level agreements.
• Communicate effectively with stakeholders, including Underwriters, claims adjusters, clients, and brokers, to address complex queries and provide operational support.
• Manage escalated issues and offer solutions to ensure customer satisfaction and compliance with internal guidelines.
• Review and validate customer proposals, applications, and transactions, ensuring adherence to insurance policies and regulations.
• Support in the preparation of regular reports, performance analytics, and presentations to senior management.

Job Requirements

Job Qualifications:

• A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.
• 2–4 years of experience as a Subject Matter Expert in insurance underwriting, claims processing, or related fields.
• Strong expertise in insurance underwriting, claims processing, and/or insurance products.
• Proficiency in written and spoken English; fluency in Cantonese is a must for roles supporting the Cantonese-speaking regions.
• Excellent problem-solving skills, with the ability to handle complex issues and provide actionable solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proven ability to lead and mentor junior team members, ensuring continuous learning and development.
• Experience in Business Process Outsourcing or Shared Services environment is a plus.
• Familiarity with industry regulations, best practices, and service level agreements.