Job Description

We are on the lookout for an organized Client Operation Support (Bilingual in Mandarin and English) to join our passionate team at Wonders Corporation in Kuala Lumpur. Growing your career as a Full Time Client Operation Support (Bilingual in Mandarin and English) is an awesome opportunity to develop useful skills.

What you’ll accomplish:

• Address clients' concerns effectively through various communication channels
• Establish a trusted strategic advisor relationship with our clients
• Maintain sustainable relationships with clients through active engagement and open communication
• Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues
• Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution
• Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
• Promptly follow up with the relevant parties to ensure resolution and customer recovery

Job Requirements

• Professional fluency in English and Mandarin
• A quick and willing learner that can master all details of our product and call taking techniques
• Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
• Passion for helping others. Takes great satisfaction in seeing our clients business succeed
• The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
• Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable
• An innate motivation to service our clients the best possible way
• Strong work ethic and a can-do attitude
• Has excellent verbal and written communication skills

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Competitive Total Salary Package: Earn up to RM7000 per month, including base salary, allowances, and incentives!

Skills