Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

Role SummaryThe IT Customer Service Analyst role provides front-line operational and non-technical support to external partners and internal stakeholders. This role triages incoming requests, resolves issues where possible, and coordinates with internal teams to ensure timely, accurate outcomes while delivering consistent, high-quality partner experience.Job Description<ul><li>Serve as the first point of contact for partner inquiries and support requests received via designated channels (e.g., ticketing system, email, outbound call, chat).</li><li>Triage, categorize, prioritize, and assign cases in line with agreed service levels; maintain accurate case notes, actions taken, and outcomes.</li><li>Investigate and resolve common partner issues by following documented processes, knowledge articles, and troubleshooting steps.</li><li>Escalate complex, high-impact, or time-sensitive issues to the appropriate internal teams; coordinate follow-ups and keep partners informed of progress.</li><li>Track case status end-to-end and ensure timely closure, including confirming resolution and capturing partner confirmation where required.</li><li>Identify recurring issues and provide feedback to improve processes, knowledge base content, tools, and partner communications.</li><li>Maintain strong working relationships with cross-functional teams to support partner needs.</li><li>Support reporting by monitoring queues, trends, and service metrics; highlight risks, bottlenecks, and improvement opportunities.</li><li>Ensure all interactions comply with company policies and applicable requirements (e.g., data privacy, security, and partner contractual obligations).</li><li>Contribute to training, documentation, and continuous improvement initiatives for the Partner Support Desk.</li></ul>#LI-GM

This job is an IT Customer Service Analyst for Japanese speakers. You might like this job because you&#x27;ll help partners solve tech issues, coordinate with teams, and improve processes—all while ensuring excellent customer experience!

Kerja ini adalah sebagai IT Customer Service Analyst yang berbahasa Jepun. Anda mungkin berminat dengan kerja ini kerana anda akan membantu rakan kongsi dan pasukan dalaman menyelesaikan masalah teknikal dengan cepat dan berkesan. Anda akan menjadi penghubung utama, memastikan semua pertanyaan ditangani dengan baik dan meningkatkan pengalaman rakan kongsi.

Role SummaryThe IT Customer Service Analyst role provides front-line operational and non-technical support to external partners and internal stakeholders. This role triages incoming requests, resolves issues where possible, and coordinates with internal teams to ensure timely, accurate outcomes while delivering consistent, high-quality partner experience.Job Description

-Serve as the first point of contact for partner inquiries and support requests received via designated channels (e.g., tic...

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Accenture Malaysia