Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

Role Summary<div><div><div><div><div><div><div><div><div>We are looking for a dedicated, ambitious, and self-driven individual who will work closely with customers and foster strong relationships with them.This role serves as the primary coordinator, working with our Customer Service Support engineers and our customers to manage complex technical reactive support to resolution and provide insights into operational health opportunities for a designated portfolio of accounts. The objective of this role is to be the Customer Advocate and facilitate the resolution of reactive issues through the following key activities:<ul><li>Represent the customer’s business impact</li><li>Support the end-to-end problem resolution</li><li>Problem identification against the case portfolio</li></ul>Key Role ResponsibilitiesIncident Management<ul><li>Monitor reactive cases owned by internal support organizations</li><li>Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.</li></ul>Relationship Management<ul><li>Know the customer and understand our customer’s expectations with their reactive support experience</li><li>Focus on critical issues to ensure customer satisfaction</li><li>Set proper expectations with customers for support</li></ul>Proactive Management of Reactive Experience<ul><li>Acknowledge and respond to customers' requests promptly</li><li>Anticipate risk and escalations based on customer context</li></ul>Escalation Handling<ul><li>Handle high-risk escalations and gather/analyze information as needed to support the customer</li><li>Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders</li><li>Ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration</li></ul>Critical Thinking<ul><li>Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention</li><li>Establish a customer obsession approach that puts the customer and the customer operational health in the center</li></ul>#LI-GM </div></div></div></div></div></div></div></div></div>

This job is all about being the customer&#x27;s go-to person for tech support! You’ll manage issues, ensure customer satisfaction, and work with engineers to solve problems. You might like this job because you enjoy helping others and have strong communication skills!

Kerja ini adalah untuk seorang IT Service Management Analyst yang berfungsi sebagai penghubung utama antara pelanggan dan pasukan sokongan. Anda mungkin berminat dengan kerja ini kerana anda akan membantu menyelesaikan masalah teknikal, membina hubungan baik dengan pelanggan, dan memastikan kepuasan mereka terjamin.

Role SummaryWe are looking for a dedicated, ambitious, and self-driven individual who will work closely with customers and foster strong relationships with them.This role serves as the primary coordinator, working with our Customer Service Support engineers and our customers to manage complex technical reactive support to resolution and provide insights into operational health opportunities for a designated portfolio of accounts. The objective of this role is to be the Customer Advocate and f...

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