Job Description

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Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Job Title: Senior L3 Support (Silverlake)
Domain: Core Banking
Sub-Domain:
Location: Kuala Lumpur

Job Summary:
We are seeking a Senior Application Maintenance / Production Support (L3) professional to support the Core Banking platform, specifically Silverlake. The role focuses on managing production incidents, resolving application issues, and ensuring the stability and availability of banking systems. The ideal candidate will have strong hands-on experience with AS400/DB2 environments, RPG, COBOL, and Java, and a solid understanding of problem management processes.
Key Responsibilities:

• Provide L3 production support for Silverlake Core Banking applications.
• Manage and resolve production incidents, service requests, and application problems.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Monitor system performance and identify areas for optimization.
• Collaborate with development, infrastructure, and business teams to resolve complex issues.
• Maintain and enhance existing applications using RPG, COBOL, and Java.
• Document incident resolution steps, system changes, and operational procedures.
• Ensure compliance with operational, regulatory, and security standards.
• Participate in problem management activities to reduce incident recurrence and improve system reliability.

Job Requirements