Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
Source: <a href="https://www.accenture.com/my-en/about/company-index" target="_self">accenture.com</a>

Our Values

Working Hours : 24X7 Support including weekend supportDepartment: Service DeskReports To: Service Desk ManagerJob Summary:The Service Desk Agent Level 1 is the first point of contact for customers seeking technical assistance over the phone, email, or chat. This role is responsible for providing support by diagnosing and resolving technical issues, escalating more complex problems to higher-level support, and ensuring excellent customer service.Key Responsibilities:<ul><li>Respond promptly to customer inquiries via phone, email, chat or self-service portal.</li><li>Provide first-level technical support and resolve hardware, software, and network issues.</li><li>Assist customers with account setup, software installation, and troubleshooting.</li><li>Diagnose technical issues based on customer descriptions and use remote support tools to resolve them.</li><li>Escalate unresolved issues to Level 2 or higher support teams with detailed documentation.</li><li>Follow up with customers to ensure issues are fully resolved.</li><li>Record all support requests and resolutions in the service desk ticketing system.</li><li>Contribute to the creation and maintenance of a knowledge base for common technical issues and solutions.</li><li>Educate customers on best practices and preventive measures to avoid recurring issues.</li></ul>

This job is for an Indonesian Speaker working in a 24/7 Service Desk support role, resolving technical issues and providing excellent customer service. You might like this job because it offers an opportunity to diagnose and solve IT problems while assisting customers through various communication channels.

Working Hours : 24X7 Support including weekend supportDepartment: Service DeskReports To: Service Desk ManagerJob Summary:The Service Desk Agent Level 1 is the first point of contact for customers seeking technical assistance over the phone, email, or chat. This role is responsible for providing support by diagnosing and resolving technical issues, escalating more complex problems to higher-level support, and ensuring excellent customer service.Key Responsibilities:

-Respond promptly to cu...

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Accenture Malaysia