Inpatient & Outpatient Medical Coverage

Group Personal Accident & Term Life Insurance

Staff Awards & Appreciations

Staff Financing Scheme

Opportunities for Career Development

Continuous Training Provided

AEON Credit Service (M) Berhad

&nbsp;AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles. 
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 60 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

Overview

At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs. 
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, result-oriented and independent. 
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.&nbsp;

 Why Join AEON Credit?

<ul>
<li>Directly report to Unit Head of Customer Support for Japanese Team Operations. </li>
<li>Ensure the operations for Japanese team is in compliance with internal policy and guideline as well as BNM requirements.</li>
<li>Ensure staff under Japanese Team meets individual KRA and contribute to the department’s overall KRA.</li>
<li>Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of Japanese Team.</li>
<li>Train and supervise subordinate or junior Japanese speaking staff in multitasking operations.</li>
<li>To report on Japanese Team’s operations performance in daily, weekly and monthly basis.</li>
<li>Identify operation constraint &amp; possible action plan.</li>
<li>Feedback to management about complaint, request to enhance service, procedure, products and system</li>
</ul>

This job is for a Contact Centre Agent who speaks Japanese! You might like this job because you’ll help manage a team, ensure great customer service, train others, and directly report to your boss, all while improving operations.

Customer Service

Call Center Experience




-Directly report to Unit Head of Customer Support for Japanese Team Operations. 


-Ensure the operations for Japanese team is in compliance with internal policy and guideline as well as BNM requirements.


-Ensure staff under Japanese Team meets individual KRA and contribute to the department’s overall KRA.


-Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of Japanese Team.


-Train and supervis...

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Company Profile

AEON Credit Service (M) Berhad