AI-generated summary
beta
This job is for a Contact Centre Agent who speaks Japanese! You might like this job because you’ll help manage a team, ensure great customer service, train others, and directly report to your boss, all while improving operations.
RM 5000 - RM 8000
Cheras Maluri, Kuala Lumpur
Job Description
- Directly report to Unit Head of Customer Support for Japanese Team Operations.
- Ensure the operations for Japanese team is in compliance with internal policy and guideline as well as BNM requirements.
- Ensure staff under Japanese Team meets individual KRA and contribute to the department’s overall KRA.
- Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of Japanese Team.
- Train and supervise subordinate or junior Japanese speaking staff in multitasking operations.
- To report on Japanese Team’s operations performance in daily, weekly and monthly basis.
- Identify operation constraint & possible action plan.
- Feedback to management about complaint, request to enhance service, procedure, products and system
Job Requirements
- Well verse in Japanese and English.
- Diploma or Bachelor’s Degree in any related discipline.
- 3-5 years direct experience in Call Center operation with at least 3 years’ experience in Management level exposure.
- Good time management.
- Excellent interpersonal skills.
- Strong analytical skill and able to work under pressure.
- Manage to work with team environment.
Right to Work Requirements
- Candidates with an existing right to work in the country are preferred
- Local citizens of this country
- Permanent residents (PR) of this country
- Candidates who already have a work permit for this country
Working Arrangement
- On Site
Skills
Customer Service
Call Center Experience
Company Benefits
Inpatient & Outpatient Medical Coverage
For Permanent Employees
Group Personal Accident & Term Life Insurance
For Permanent Employees
Staff Awards & Appreciations
For Permanent Employees
Staff Financing Scheme
For Permanent Employees
Opportunities for Career Development
For all employees
Continuous Training Provided
For all employees
Additional Info
Experience Level
1 - 3 Years of Experience
Career Level
Senior Executive
Job Specialisation
Customer Service
Company Profile
AEON Credit Service (M) Berhad
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to...