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This job is an Executive role in a Call Centre/Contact Centre in Johor Bahru. You might like this job because it involves providing excellent customer service, handling inquiries efficiently, and working in a supportive team environment with flexible hours.
Job Description
- To ensure customers' request, inquiries and complaints are attended and responded in a timely manner, and to provide first call resolution, as indeed to provide excellent customer service.
- To handle customer calls, complaints and inquiries efficiently, courteously and professionally.
- To work in a team environment and support each other in multitasking & flexible working hours/days.
- To assist Customer Request Management Unit operation on soliciting, outbound call & administration work.
- Sensitive and alert to customers’ request & feedback.
- To support customer’s inquiries or grievances.
Job Requirements
- Bachelor's Degree / Diploma in any related discipline/Fresh Graduate
- Experience in Customer Service / Call Center / Credit Card Sales / Banking background will be added advantage.
- Computer Literate and proficiency in MS Office.
- Proficient in English and Bahasa Malaysia languages.
- Fresh graduates are encouraged to apply.
- Able to start immediately is an added advantage.
Skills
Call Center Experience
Outbound Calls
Company Benefits
Inpatient & Outpatient Medical Coverage
For Permanent Employees
Group Personal Accident & Term Life Insurance
For Permanent Employees
Staff Awards & Appreciations
For Permanent Employees
Staff Financing Scheme
For Permanent Employees
Opportunities for Career Development
For all employees
Continuous Training Provided
For all employees
Additional Info
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service, Financial Services & Banking
Company Profile
AEON Credit Service (M) Berhad
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to...
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