Job Description

• Non-Chinese candidates are encouraged to apply if you can communicate in Chinese fluently
• Handle a high volume of daily inquiries across various communication channels, providing accurate and complete information.
• Maintain a positive, empathetic, and professional demeanor towards customers at all times.
• Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.
• Resolve customer issues promptly and follow up to ensure satisfactory resolution.
• Collaborate with the production and operations teams to enhance customer satisfaction.
• Enhance operational systems, processes, and best practices to support the organization's mission.
• Contribute to short and long-term organizational planning strategies.

Job Requirements

• Possess advanced proficiency in English language skills.
• Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.
• Demonstrated experience in sales or customer care roles.
• Strong interpersonal communication abilities.
• Self-motivated with a sense of urgency.
• Thrive in a fast-paced environment, with startup experience being beneficial.
• Skilled in multitasking, prioritization, and time management.
• Dedicated to enhancing customer experiences for increased retention and loyalty.
• Maintain composure and empathy in high-pressure situations.
• Detail-oriented and analytical.
• Excellent collaboration and interpersonal skills.
• Data-driven and focused on performance, identifying up-selling and cross-selling opportunities.
• Familiarity with CRM tools is a plus.
• Experience in e-commerce, retail, or consumer product support.

Skills