Transportation Allowance

Medical Allowance

Annual Leave

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.

Reeracoen is an award-winning leader in Asia’s recruitment landscape, established in 2012 as the overseas division of Neo Career. In 2024, we achieved full independence and now operate as a trusted HR partner offering innovative recruitment services empowered by HR technology.

With offices in 6 key Asian countries and deep local insights, we connect companies and individuals across borders—driving business growth and supporting career aspirations. Our mission is to realize a sustainable and prosperous society by creating value that transcends national boundaries and cultural barriers.

Create a wonderful future with those pursuing happiness.

The mission of the REERACOEN group, “Create a wonderful future with those pursuing happiness” incorporates various thoughts.

The people who seek “happiness” all over the world are those who wish for a better future.

While it is becoming more familiar to work across countries, the future of the new challenge is expressed as “Wonderful”, expressing the uniqueness of us, such as the exciting future and the exciting tomorrow.

And behind the intention to put “together” is because we want to emphasize that we hope that we can be partner of such people.

In order to make our mission happen, we want to solve the “negativity” of not only customers, but also a sustainable society and the Earth.

Make a change, Better tomorrow.

Company Overview: A BPO company specializing in customer engagement and improving business performance for some of the world’s best brands. Our client comprises of companies from different industry: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector.&nbsp;

Working Hours: 
24 hour shift (rotation)
9 hours shifts (Include 1 hour break)

Working Location: Cyberjaya office

Position: Customer Support (Mandarin AND English)
As a Customer Service Advisor, you will be the first point of contact for users of our client company. This role offers an exciting opportunity to combine your bilingual communication(Mandarin&amp;Eng) skills with your passion for customer care, by assisting users from around the world with their booking needs and inquiries. 
You will handle inbound interactions, resolve issues, and ensure a seamless and positive experience for users.&nbsp;

Job Description: • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff&nbsp;

This job is for a Customer Support Advisor who speaks Mandarin and English. You might like this job because you’ll help people from all over the world with their inquiries while working in a dynamic environment in Cyberjaya!

Customer Service

Customer Support

Customer Complaint Resolution

Company Overview: A BPO company specializing in customer engagement and improving business performance for some of the world’s best brands. Our client comprises of companies from different industry: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. 

Working Hours: 
24 hour shift (rotation)
9 hours shifts (Include 1 hour break)

Working Locat...

(JC) Customer Support - Mandarin AND English

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.

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Company Profile

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.