Job Description

 Strive to achieve a mutually beneficial, ongoing outcome that satisfies both the  

customer’s HQ (in terms of service level and fair pricing) and HAVI (regarding  

gross margin, sold services, profitability, and new projects).  

 To identify opportunities to sell new services to the customer, aiming to increase  

the level of integration between HAVI and the customer.  

 To manage customer feedback and respond to customer questions on a regular  

and timely basis. Compile feedback for monthly reporting for discussions with  

Business Development Manager.  

 Coordinate with all departments managing Customer Service, Demand and  

Supply Planning and Operations to monitor the level of service provided.  

 Coordinate with management of the country to develop agreed projects with the  

customer according to expectations.  

 Collaborate with the Business Development Manager to oversee the onboarding  

process for new customers.  

 Proactively monitor customer developments and prepare for the proposed  

changes.  

 Assist Business Development Manager or Country Head of Commercial in  

negotiating with the customer regarding the contractual agreement and in  

renewing the contract upon expiration.  

 Conduct regular meetings and Quarterly Business Reviews with customers to  

manage and strengthen the contractual relationship and foster partnership.  

 Track and analyses customer’s performance monthly and prepares reports of  

performance vs KPI by customers.  

 Provide support for other ad-hoc assignments to support the team and company  

goals

Job Requirements

Qualification & Language Skills:

University degree in Marketing/Business/Management / Engineering or  

equivalent  

 Required Languages: English and Malay Language, proficiency in Mandarin is a  

plus. 

Knowledge & Years of Experience:

 Minimum 4 years of working experience in the corporate sales, key accounts or  

area, experience gained from logistics, FMCG or food and beverage industries  

would have definite advantages.  

 Experience in industries of Logistics/Warehouse should be an advantage 

Skills & behaviours:

 Excellent commercial and communication skills.  

 Proactive and positive approach to customers externally and internally.  

 Strong mathematical/statistical and presentation skills  

 Highly proficient in MS Office (PowerPoint & Excel)  

 Capable of utilizing Business Intelligence tools.

Skills