We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.

Wellbeing support

With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.

Opportunities for career growth

It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.

Diverse team culture

AIA Malaysia (Insurance)

Do you believe in helping shape a better, more sustainable future?
As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Source: <a href="https://aia.wd3.myworkdayjobs.com/External?locationCountry=972dc4ba8d454bc0b893ff84b1529077" target="_self">AIA Careers Page</a>

Who We Are

At AIA, we've started an an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.
If you work at AIA, you play an important part in this movement, which is why we are giving you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life.
Believe in better with AIA.
Source: <a href="https://aia.wd3.myworkdayjobs.com/External?locationCountry=972dc4ba8d454bc0b893ff84b1529077" target="_self">AIA Careers Page</a>

Our Values

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.If you believe in developing a better tomorrow, read on.&nbsp;About the RoleTo support both Agency Innovation &amp; Tech on reporting, analytics and to manage and optimize AIA’s GenAI chatbot (TANYA) by ensuring high-quality knowledge base, response accuracy, and seamless BOT operations, while supporting the transition to Group-level AI solutions.<h2>Job Responsibilities:</h2><ul><li>Assist with tracking, monitoring and preparation of Digital &amp; AI model reports including performance dashboards to enable Business to evaluate effectiveness and results of campaigns/initiatives launched. </li><li>Provide data and insights required on adoption and usage trend for AIA Life Planner App, iCari, eSales Builder and app gamification.</li><li>Support day-to-day operations of Gen AI chatbot TANYA, ensuring consistent performance and reliability. Handle increased administrative tasks required for BOT setup, updates, and maintenance, as well as support migration and operations of Group-level AI solutions (non code-free environment). This includes translating existing knowledge base documents as relevant into structured content for AI consumption.</li><li>Gen AI chatbot TANYA insights - track chatbot usage, engagement, and performance metrics, provide insights on agent interaction patterns and content effectiveness, and support data-driven improvements for AI adoption and impact.</li><li>Prepare leaderboards to regularly communicate and remind Life Planners and Agency Executives on agency initiatives launched.</li><li>Assist with any other tasks from time to time.</li></ul><div>Job Requirements:Education<ul><li>Bachelor’s Degree in Data Analytics, Information Technology, Computer Science, Business Analytics, or a related field.</li></ul>Work Experience<ul><li>1–3 years of experience in reporting, data analytics, digital operations, or AI‑related support roles.</li><li>Experience supporting chatbots, AI tools, or digital platforms is an advantage.</li></ul>Technical &amp; Analytical Skills<ul><li>Strong analytical and data interpretation skills.</li><li>Experience with dashboarding, reporting tools, and performance tracking.</li><li>Ability to track usage, adoption, and engagement metrics.</li><li>Familiarity with digital applications and AI‑driven solutions.</li></ul>Knowledge &amp; Capabilities<ul><li>Experience managing structured knowledge base content.</li><li>Understanding of AI or GenAI concepts is preferred.</li><li>Comfortable working in non code‑free environments.</li></ul>Soft Skills<ul><li>Good written and verbal communication skills.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to manage multiple tasks in a fast‑paced environment.</li><li>Self‑motivated, adaptable, and collaborative team player.</li></ul>#LI-DNI</div>Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

This job is about helping AIA create digital tools for a healthier future by optimizing their AI chatbot and analyzing data. You might like this job because you’ll play a key role in improving user experiences for millions of people.

Kerja ini adalah untuk seorang penganalisis dalam bidang Inovasi &amp; Teknologi di AIA. Anda mungkin berminat dengan kerja ini kerana ia melibatkan pengembangan penyelesaian digital yang memberi impak positif kepada jutaan orang. Tugas utama termasuk mengurus chatbot AI TANYA dan menyediakan analisis untuk meningkatkan pengalaman pengguna.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable chan...

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