Comprehensive training and development programs.

Career Development and Growth:

Performance-based bonuses and incentives.
Health and medical insurance coverage for employees and their dependents.

Competitive Compensation and Benefits

Inclusive and Diverse Workplace

Alliance Bank Malaysia Berhad 

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers.
<ul>
<li>We want our customers to recognise that we are committed to providing personalised, high-quality service that exceeds their expectations</li>
<li>We want people (customers and employees) to recognise that we will always put their interests first</li>
<li>We want our customers to see us as a trusted partner they can turn to in times of need</li>
<li>We want a bond that is not just transactional but emotional</li>
</ul>
Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Who We Are

Our Vision
The Preferred Banking Partner
We are a community-centric institution that strives to serve businesses and consumers every day in a positive and meaningful way.
We partner with our customers across all their banking needs and beyond to help them achieve their life aspirations.
We partner with our business associates to build innovative solutions with deep domain expertise for our customers.
We partner with our employees to create an engaged and inclusive workplace that fosters a strong sense of belonging.
We partner with our community to improve their well-being by promoting environmentally responsible actions, empowering financial aspirations and supporting entrepreneurship.

Our Mission
Building Alliances to Improve Lives
In line with the Bank’s strategy to build lifetime relationships with our local communities, we believe we play an important role in improving lives. Trust and community-centricity have always been the hallmark of our Bank and we strive to create meaningful engagements with our customers, shareholders, investors, employees and the community every day. We aim to do this by building alliances with partners who share our values, so that we can succeed together.

Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Our Values

Requirements Gathering &amp; Content: Collaborate with stakeholders to understand and articulate the capabilities of current and future contact centre solution. Analyze and document business requirements for retail loan origination system and contact centre teams, translating them into functional specification for tool customization. &nbsp; Process and System Functionality Analysis: Gather, test and analyse current business processes issues and bottlenecks, and recommend improvements. Identify specific business opportunities and automation opportunities. Familiarity with AI concepts and their potential applications in contact centres. &nbsp; System Design and Maintenance: Work with respective stakeholders in understanding, reviewing and proposing system architecture design and components to ensure that the system meets business requirements while remaining scalable and efficient. This includes ensuring that minor enhancements/changes/development can be done in-house after implementation with minimal vendor involvement. &nbsp; Testing and Validation: Work with stakeholders and involve in UAT, developing test plans, test cases, and test scripts to validate the system's functionality. Ensure system enhancement is thoroughly tested and meets business requirements. &nbsp; Training and Support: Provide support for tool utilization and engage in prompt engineering to ensure solutions are effectively customized and aligned with business requirements. Conduct training sessions and create documentation to support the adoption of new tools and processes. &nbsp; Documentation: Work with stakeholders and oversee the team to establish user manuals, system documentation, and other relevant materials to support the system. &nbsp; Continuous Improvement: <ul style="margin-top:0.0cm;margin-bottom:0.0cm" type="disc"> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Design, coordinate and execute application development (in-house or working with vendors).&nbsp;</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Devise ways to add new functionality to existing systems/ ensuring cohesiveness between new and existing system.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Design and develop new systems or system enhancements including choice of configuration for hardware and software.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Oversee the installation, configuration and deployment of new systems to customize them for the business.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Analyse data contained in the bank’s database and identify data integrity issues with existing and proposed system and implement solutions.</li> <li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:0.0cm;font-size:11.0pt;font-family:Aptos, sans-serif">Verify database and data integrity.</li> </ul> &nbsp; Other ad-hoc duties may assign from time to time

This job is about being a Senior Executive who analyzes and improves business systems. You might like this job because you’ll work with AI tools, design efficient systems, and provide training, making a real impact on how the business operates.

 Requirements Gathering and Content: Collaborate with stakeholders to understand and articulate the capabilities of current and future contact centre solution. Analyze and document business requirements for retail loan origination system and contact centre teams, translating them into functional specification for tool customization.   Process and System Functionality Analysis: Gather, test and analyse current business processes issues and bottlenecks, and recommend improvements. Identify spec...

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