Comprehensive training and development programs.

Career Development and Growth:

Performance-based bonuses and incentives.
Health and medical insurance coverage for employees and their dependents.

Competitive Compensation and Benefits

Inclusive and Diverse Workplace

Alliance Bank Malaysia Berhad 

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers.
<ul>
<li>We want our customers to recognise that we are committed to providing personalised, high-quality service that exceeds their expectations</li>
<li>We want people (customers and employees) to recognise that we will always put their interests first</li>
<li>We want our customers to see us as a trusted partner they can turn to in times of need</li>
<li>We want a bond that is not just transactional but emotional</li>
</ul>
Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Who We Are

Our Vision
The Preferred Banking Partner
We are a community-centric institution that strives to serve businesses and consumers every day in a positive and meaningful way.
We partner with our customers across all their banking needs and beyond to help them achieve their life aspirations.
We partner with our business associates to build innovative solutions with deep domain expertise for our customers.
We partner with our employees to create an engaged and inclusive workplace that fosters a strong sense of belonging.
We partner with our community to improve their well-being by promoting environmentally responsible actions, empowering financial aspirations and supporting entrepreneurship.

Our Mission
Building Alliances to Improve Lives
In line with the Bank’s strategy to build lifetime relationships with our local communities, we believe we play an important role in improving lives. Trust and community-centricity have always been the hallmark of our Bank and we strive to create meaningful engagements with our customers, shareholders, investors, employees and the community every day. We aim to do this by building alliances with partners who share our values, so that we can succeed together.

Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Our Values

<div> <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:184.65pt"> <td style="width:34.45pt" valign="top"> 4. </td> <td style="width:188.55pt" valign="top"> JOB PURPOSE </td> <td style="width:475.4pt" valign="top"> <ul> <li>Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.</li> <li>Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.</li> <li>Responsible for handling and supporting first line resolution of enquires and complaints.</li> <li>Responsible as relief in absent of Service &amp; Operations Manager (SOM)</li> </ul> &nbsp; </td> </tr> </tbody> </table> </div> &nbsp; <div> &nbsp; <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:449.8pt"> <td style="width:34.45pt" valign="top"> 5. </td> <td style="width:188.55pt" valign="top"> KEY RESPONSIBILITIES </td> <td style="width:475.5pt" valign="top"> <ol> <li>Provide the BEST CUSTOMER SERVICE EXPERIENCE to customers <ul> <li>Interact with customers to provide and process information in response to customers inquiries, concerns and request about the Bank products and services which include and not limited to: - <ul style="list-style-type:circle"> <li>Deal face-to-face with customers.</li> <li>Respond promptly to customer’s inquiries regarding basic info of all products of the Bank.</li> <li>Lodge all service-related customer complaints to CRM; handle and resolve complaints.</li> <li>Process customer’s request and applications.</li> <li>Escalate requests and unresolved issues to higher authorities.</li> </ul> </li> </ul> </li> </ol> &nbsp; <ol start="2"> <li>Chief Cashier / Relief Chief Cashier <ul> <li>Manage all cash transactions of the branch, which include and not limited to: - <ul style="list-style-type:circle"> <li>Accepting and counting of bulk cash.</li> <li>Overall balancing of branch cash.</li> <li>Perform checking on cash vouchers.</li> <li>Loading and unloading Self-Service-Terminals (SST)</li> <li>Manage Cash in Transit as when required</li> </ul> </li> </ul> </li> </ol> &nbsp; <ol start="3"> <li>When required, provide OVER-THE-COUNTER TRANSACTION SOLUTIONS to customers <ul> <li>Perform various tasks at the counter whereby the main counter transactions involve receiving payments in the form of cash or cheques from customers, paying out cash to customers from their accounts in accordance to the standard operating procedures/policies/guidelines including but not limited to: <ul style="list-style-type:circle"> <li>Greet and acknowledge each customer.</li> <li>Deliver accurate, quick and efficient over-the-counter transaction solutions while maintaining the balance between transaction time and customer’s needs.</li> <li>Accept cash and cheques for deposit and check accuracy of transaction processed.</li> <li>Process cash withdrawals.</li> <li>Perform specialized tasks such as preparing cashier's order, process money orders, cheque books, open new accounts and other banking related transactions.</li> <li>Receive and verify loan payments, mortgage payments and utility bill payments.</li> </ul> </li> </ul> </li> </ol> </td> </tr> </tbody> </table> </div> &nbsp; <div> &nbsp; <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:449.3pt"> <td style="width:34.45pt" valign="top"> &nbsp; </td> <td style="width:188.55pt" valign="top"> KEY RESPONSIBIITIES (cont’d) </td> <td style="width:475.5pt" valign="top"> <ul style="list-style-type:circle"> <li>Attempt to resolve issues and problems with regards to customer's account.</li> <li>Follow-up on customer’s requests and applications.</li> <li>Identify and investigate transactions discrepancy.</li> </ul> &nbsp; <ol start="4"> <li>Offer SOLUTIONS to customer issues which includes but not limited to: - <ul> <li>Resolve customer issues by analyzing the problem and offer timely, relevant and logical solutions to various issues faced by customers with regards to customer’s account, transaction related and other banking related matters. Seek and utilize all available resources and alternatives when faced with difficulties and challenges beyond the work scope.</li> </ul> </li> </ol> &nbsp; <ol start="4"> <li>Embrace cross-sell by IDENTIFYING CUSTOMER’S NEEDS and MATCHING those needs with the right products and services <ul> <li>Engage customers by introducing and recommending various Bank’s products and services that are relevant to their needs including but not limited to: - <ul style="list-style-type:circle"> <li>Learn and familiarize yourself with various products and services that the Bank offers.</li> <li>Explain and promote Bank’s products and services that are relevant to the customer.</li> <li>Assist branch efforts in franchise building namely soliciting for deposits and referral of Bank’s products.</li> </ul> </li> </ul> </li> </ol> &nbsp; <ol start="4"> <li>Ensure COMPLIANCE to the Bank’s and Regulatory Standard Operating Procedures/policies/ guidelines <ul> <li>Comply with the Bank’s and Regulatory standard operating procedures/policies/guidelines including but not limited to: - <ul style="list-style-type:circle"> <li>Record all transactions promptly, accurately and in compliance with Bank’s procedures.</li> <li>Depositing and payment to/from customers are in accordance to SPI.</li> <li>Balance currency, cash and cheques in cash drawer or in custody/control at end of each day.</li> <li>Check and ensure that all over-the-counter transactions are balanced and accounted for accordingly.</li> <li>Record details of inquiries, comments and complaints in the CRM systems where applicable.</li> <li>Manage all administrative matters timely and accurately.</li> <li>Maintain a neat, tidy and orderly work area.</li> </ul> </li> </ul> </li> </ol> </td> </tr> </tbody> </table> </div> &nbsp; &nbsp; <table border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:107.75pt"> <td style="width:34.45pt" valign="top"> &nbsp; </td> <td style="width:188.55pt" valign="top"> KEY RESPONSIBIITIES (cont’d) </td> <td style="width:475.5pt" valign="top"> <ol start="7"> <li>Others <ul> <li>To support the Service &amp; Operations Manager and Cluster Operations Head in ensuring regulatory compliance, making every effort to enhance the image of the Bank and representing the Bank in the community. This is to be read in tandem with incumbent’s job objectives.</li> <li>To support franchise / business growth initiatives and any other assignments as and when required.</li> </ul> </li> </ol> &nbsp; NOTE: Job Descriptions are subject to change at the discretion of Human Resource Department as required </td> </tr> </tbody> </table>

This job is a Service &amp; Operations Executive in Sri Petaling, where you&#x27;ll handle daily transactions and ensure top-notch customer service. You might like this job because you enjoy helping people and want to manage cash and support a team.

      4.   JOB PURPOSE    

-Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives. 

-Responsible as Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions. 

-Responsible for handling and supporting first line resolution of enquires and complaints. ...

Service & Operations Executive - Sri Petaling

Alliance Bank Malaysia Berhad

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Alliance Bank Malaysia Berhad