Job Description

Job Description

Handling Enquiries & Feedback

• Handle incoming calls and customer service inquiries for both walk in and call-in clients.
• Responding promptly to client inquiries and assessing customer needs to achieve satisfaction.
• Highlight client’s issue, communicating to the right internal teams for their attention and resolution.

Web Support and Mobile Apps Support

• Monitor website performance and ensure the websites are always running smoothly and efficiently.
• Providing user support such as login issue, platform issue and facilitate clients on the basic features of the above platforms.
• Updating the content and ensure functionality are always in order and up-to-date.
• Troubleshoot the application issues with the relevant IT team and ensure they take appropriate action to resolve it.

Web Support and Mobile Apps Support

• Attend to customer inquiries and need such as client online registration, account opening, activation of account and online payment.
• Individually check each client to ascertain whether they have single account or multiple accounts and update accordingly.
• Key liaison between external client and internal department(s) to address client’s issues and resolutions.

Support of Payment Settlement

• Check and follow up with remisiers and dealers on the payments.
• Email to the respective departments for receipting, set off and update limit.

Ad-Hoc Function

• To assist the marketing efforts and create awareness of Apexetrade features & functions through roadshow.

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma.
• Good command in Mandarin, English and Bahasa Malaysia.
• Pleasant personality and voice intonation.
• At least 1 year working experience in the related field.
• Fresh graduates are encouraged to apply.
• Strong phone contact handling skills and active listening.
• Ability to stay calm and patient to attend difficult and frustrated clients.

Job Requirements