Job Description

Your Role As A Customer Operations Executive:

• Build sound knowledge of our customers during interactions, to ensure personalised interactions and ultimately to establish a credible rapport.
• Strive to leave the customer with a positive customer experience after every contact by being fast and responsive to their needs.
• Communicate responses in a clear, concise, and professional manner with customers.
• Deliver excellent customer service through touch-points such as calls, live chats, written correspondences, and customer service centres.
• Engage customers together with your team, handle escalations and step in as needed.
• Identify gaps in day-to-day operations and feedback to improve existing processes.
• Empathise with and prioritize customer needs, cross-selling different services when needed.
• Upholding company values and continuously aiming to enhance the platform and overall customer experience while actively working towards achieving and exceeding assigned Key Performance Indicators (KPIs) to ensure the highest level of customer satisfaction.

Supplemental Pay

You will be entitled to a monthly performance bonus of up to RM500, based on your performance.

Job Requirements

Skills