Comprehensive health insurance is provided for employees and their dependents

Medical Coverage

AS White Global encourages personal growth by providing access to online courses through platforms like Coursera and LinkedIn Learning

Professional Development

Regular team outings, company events, and annual trips are organized to foster a collaborative and enjoyable work environment.

Team Activities

The company offers competitive salaries with opportunities for annual reviews.

Competitive Remuneration

As White Sdn. Bhd.

We’re an Australian company specialising in international staffing solutions. Since 2011, ASW Global has been disrupting the remote staffing industry by bridging the gap in finding, integrating and managing the best possible talent.
With our Head Office in Sydney; we have contemporary offices located in Vietnam, the Philippines, and Malaysia. Sourcing from a high performing pool of qualified professionals, we’re able to provide our clients a quality workforce combined with a partnership mentality that delivers your business objectives.
We’ve built our business on improving yours. Supporting businesses of all sizes, from one team member to ASX enterprise with teams of hundreds; we build high-performing remote staffing solutions that are tailored specifically to meet your goals. Our combined experience of over 40+ years in the industry and an appetite for continual improvement has enabled us to ensure our partners are positioned for long term success.

Source: ASW Global Site

Who We Are

Continuous Improvement
We are committed to getting better every day at what we do and how we do it. We work hard to understand our customer’s needs and exceed their expectations
Team Work
We are committed to providing support for one another, working cooperatively and respecting each other’s viewpoints in order to make our work environment an enjoyable one.
Personal Development
Our business is our people. We are committed to providing a supportive workplace that nurtures and grows talent and provides the best opportunity for our people to succeed.
Honesty
We are open and transparent in all our dealings and maintain the highest integrity at all times. We encourage constructive feedback at all levels to drive continuous improvement.

Source: ASW Global Site

Our Values

<h3 class="text-primary">Job Description</h3> THE OPPORTUNITY Our client specialises in managing workers’ compensation and personal injury insurance claims for thousands of Australian organisations. With a culture rooted in innovation, compassion, and performance, they cultivate a supportive and inclusive workplace where people thrive. They are now looking to welcome a Level 1 Service Desk Specialist to their large service operations team. This role offers a chance to be part of a collaborative IT environment, where you’ll provide front-line technical support while continuously developing your skills. This role will be in-office for the first month, with hybrid options available thereafter. JOB DESCRIPTION <ul><li>Serve as the first point of contact for users experiencing hardware, software, and application issues, providing troubleshooting and problem resolution.</li> <li>Use available tools and strictly adhere to established procedures and policies to resolve user-reported problems to the best of your expertise.</li> <li>Obtain clear and concise information from users and relay it accurately to both internal and external service personnel.</li> <li>Accurately log incidents and resolution details in the IT Service Management (ITSM) system (HEAT).</li> <li>Escalate unresolved issues to appropriate teams in line with Service Desk procedures.</li> <li>Act as an intermediary between users and internal support teams to ensure proper understanding and interpretation of problems.</li> <li>Maintain open communication with users throughout the problem-resolution process to provide updates and ensure satisfaction.</li> <li>Utilize elevated administrative access to resolve complex issues within IT systems.</li> <li>Contribute to the creation and maintenance of IT knowledge base articles to aid in resolving common issues.</li> <li>Participate in the development and improvement of internal processes to enhance support efficiency.</li> <li>Work collaboratively with team members to ensure high-quality service and support.</li> </ul>SKILLS, EXPERIENCE AND QUALIFICATIONS: <ul><li>Proficient in English, both verbal and written, to effectively communicate with customers and colleagues.</li> <li>A degree or diploma in Information Technology, Computer Science, or a related field is preferred but not mandatory.</li> <li>Familiarity with tools and systems such as Active Directory, MS 365, Citrix, etc.</li> <li>High attention to detail when resolving incidents and maintaining logs in ITSM tools.</li> <li>ITIL certification is a plus. Practical experience with troubleshooting tools and systems is equally valued.</li> <li>Ability to manage and prioritize multiple tasks simultaneously without compromising quality.</li> <li>Eagerness to embrace new challenges and continuously develop technical and customer service skills.</li> </ul>ASW OFFERS <ul><li>A diverse, inclusive, and supportive company culture.</li> <li>Competitive remuneration.</li> <li>Opportunity to collaborate and work with global clients and stakeholders.</li> <li>Medical benefits.</li> <li>Great Paid Leave entitlements.</li> <li>Team outings, travel opportunities, company parties/events, and other exciting activities.</li> <li>Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.</li> <li>Industry and role-related training.</li> <li>Ongoing career opportunities</li> </ul>#LI-QD1

This job is a Level 1 Service Desk Specialist, where you’ll help others with tech issues and learn on the job. You might like this job because it offers teamwork, skill development, and a supportive workplace with great perks!

Job Description THE OPPORTUNITY  Our client specialises in managing workers’ compensation and personal injury insurance claims for thousands of Australian organisations. With a culture rooted in innovation, compassion, and performance, they cultivate a supportive and inclusive workplace where people thrive. They are now looking to welcome a Level 1 Service Desk Specialist to their large service operations team. This role offers a chance to be part of a collaborative IT environment, where you’...

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