Job Description

Responsibilities:

• To establish and maintain professional, effective and efficient communication within the business operations.
• To assist the Operation and Services Manager in daily work report.
• To support daily eCommerce merchant operations and enquiries. 
• To be responsible for all merchant KYC, profile setup and account maintenance.
• To monitor daily activities of eCommerce merchants to control risk and minimize fraud transactions.
• To solve eCommerce problem and complaints and provide timely solutions. 
• To communicate with eCommerce merchants and partners closely to solve day to day operational issues and to ensure high customers satisfaction.  
• To review reports and operational procedures to develop new ideas, methods to improve processes, revenue and profitability.
• To be constantly aware of market trends and competitor actions to improve competitiveness.
• To prepare required reports in a timely manner.
• To maintains a firm, fair and healthy working relationship with all staff members.

Job Requirements

• Diploma/Degree in equivalent field.
• Min 1 - 2 years’ experience in similar capacity. 
• Banking or financial related or regional operation experience will be advantages.
• Good communication skills
• Computer literate
• Service and results oriented
• Proactive and self motivated
• High standards of personal and professional discipline.
• Alert, quick-thinking approach to problem-solving that is developed through past work experience.
• Required language(s): English and Mandarin
• Successful candidates will be offered a competitive remuneration that commensurate with working experience and qualification.

Skills