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This job is for an IT Service Desk Analyst at Aspiro, where you’ll support tech issues and help customers resolve problems. You might like this job because it offers career growth, a relaxed dress code, and fun team activities!
Job Description
Join Aspiro, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro, we value creativity, personal growth, and innovation.
As an IT Service Desk Analyst, you'll be part of our fast-growing team, with ample opportunities for career advancement. We encourage individuals who are eager to innovate and develop professionally to start their career journey with us.
Why Aspiro?
- Award-winning Workplace: “Best New Global Business Services of the Year” (PIKOM GBS Awards).
- Feel Comfortable: Enjoy the flexibility of smart-casual attire.
- Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations).
- Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.
What You'll Do?
- The incumbent is responsible in providing 1st level support for all incidents triggered by an alert/event from the monitoring system.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solutions based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel and ensuring that all details are accurate and thoroughly documented.
- Follow-up and update customer status and information.
Job Requirements
What We're Looking For?
- Degree/ Diploma in IT, Computer Science or relevant field.
- Fresh graduates are encouraged to apply. Candidates with 1 year working experience in IT service and support operations related role will be added advantage.
- Knowledgeable and familiar with Microsoft Windows 10/11, Microsoft Office, O365, Active Directory, ITIL, Hardware & Software Troubleshooting.
- Possess basic understanding of network technologies involving LAN/WAN, firewall and proxy.
- Proficiency in all three languages Bahasa Malaysia, English and Mandarin (read & write) is preferred due to the nature of the job.
- 4 working days in a week. Able to work in 12 hours shifts (8am-8pm / 8pm-8am).
If you're keen on this opportunity with Aspiro, here's what you need to do next:
- Click on 'quick apply' to submit your application promptly.
- For more career opportunities with Aspiro, visit our career website at: https://www.aspiro.co/career/
- You can also reach out to us directly at 603-2262 0800 for further inquiries or information.
Ready to take the next step in your career? Join Aspiro today and make an impact!
Skills
Company Benefits
Flexi Wellness
Get coverage for medical, dental, optical & health screening in a year.
Time Off-In Lieu (TOIL)
TOIL will be granted for the hours you have worked in excess.
Workplace Diversity
Get to work with a team of young and vibrant workforce from diverse cultures.
Learning and Growth
Enhance your career through a series of trainings across communication, leadership & professional skills.
Professional Membership
Get reimbursement of professional membership fees if you are registered by a professional body relevant to your work nature.
Business Casual Dress Code
Get to dress at your best!
Additional Info
Company Profile
