Position: Contract Support

Location: Johor

Overview:

We are seeking a Contract Support/ Finance Administrator to join our team. In this role, you will be responsible for providing exceptional customer service and business support to contribute to the growth and success of the organization. You will maintain PPM records using in-house systems, review sub-contractor performance and feedback, participate in monthly contract reviews, issue orders for call-outs and maintenance visits, ensure the integrity of financial transactions, attend and actively participate in weekly WIP meetings, identify/implement innovation across contracts to enhance performance, and support with business growth across Indonesia.

Key Responsibilities:

· Provide exceptional customer service and business support to contribute to the growth and success of the organization.

· Maintain PPM records using in-house systems including reporting.

· Review sub-contractor performance and feedback through appropriate systems.

· Participate in putting together monthly Contract Reviews.

· Issue orders for call-outs, maintenance visits, delivery of materials, and etc.

· Ensure integrity of financial transactions for the contract.

· Attend and actively participate in weekly WIP meetings with the Contract Manager and Customers.

· Actively identify/implement innovation across the contract to enhance performance and continue to meet clients expectations.

· Ensure use of Preferred Suppliers is maximized and best practice is in place.

· Raise accurate purchase orders for Sub-Contractor call-outs, materials/non-chargeable materials and extra works, maintaining records in a timely manner.

· Send weekly WIP chases ensuring prompt, detailed responses from the team and updates are documented.

· Raise sales invoices (complete billing) weekly in line with contract plan, meeting monthly forecast at the correct margin.

· Work closely with Critical Facility Managers and Finance Manager to ensure accuracy in reporting and internal reporting requirement are met.

Requirements:

· Bachelor's degree or Diploma in Facilities Management, Business Administration or related field

· Minimum of 3 years of experience in a similar role or in contract management.

· Highly proficient in the use of Excel & Powerpoint.

· Experience using operating systems such as Dynamics AX, iScala or Peoplesoft is advantageous.

· Attention to detail – Thorough in carrying out a task, with a high degree of accuracy.

· Assertiveness – Confident and effective in putting across a point of view to others.

· Persistence – Does not let issues go; follows up on issues through to resolution.

· Customer and team focus – Puts customer and team needs first; always considers the impact of actions on the customer and team.

· An accounting qualification with experience performing a similar role is desirable.