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Supporting diverse talent

We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

Career development

This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

Cognizant Propel Program

Cognizant Malaysia

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they turn to execute on their digital priorities, we focus on IoT, AI, Software Engineering and Cloud—the technologies that are changing the nature of business.
Source: <a href="https://www.cognizant.com/my/en/about-cognizant" target="_self">cognizant.com</a>

Who We Are

Our values form the bedrock of our culture and define how we work together to serve our stakeholders.
Start with a point of view
I apply my expertise to gain trust, and lead our clients forward.
Seek data, build knowledge
I use facts to guide my actions and decisions.
Always strive, never settle
I act with agility and creativity, determined to stay one step ahead.
Work as one
I deliver ideas that draw upon the full power and scale of Cognizant.
Create conditions for everyone to thrive
I include, enable and invest in everyone around me.
Do the right thing, the right way
I always make the ethical choice.
Source: <a href="https://www.cognizant.com/us/en/about-cognizant/culture-and-values" target="_self">cognizant.com</a>
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Our Values

<div> </div> Job SummaryThe Process Executive-Ops role is designed for individuals with 0 to 2 years of experience focusing on English communication skills. The position involves supporting Hi-Tech services and customer support operations. The candidate will work from the office during day shifts contributing to efficient service delivery and enhancing customer satisfaction. Responsibilities<li>Assist in managing customer inquiries and providing timely resolutions to enhance customer satisfaction.</li><li>Collaborate with team members to ensure seamless operations and service delivery.</li><li>Utilize English communication skills to effectively interact with customers and stakeholders.</li><li>Support the Hi-Tech services domain by addressing technical queries and providing solutions.</li><li>Engage in customer support activities ensuring a positive experience for clients.</li><li>Maintain accurate records of customer interactions and service requests.</li><li>Implement process improvements to optimize operational efficiency.</li><li>Participate in training sessions to stay updated with the latest industry practices.</li><li>Contribute to team meetings and share insights for process enhancement.</li><li>Ensure compliance with company policies and procedures in all operations.</li><li>Provide feedback to management on customer trends and service issues.</li><li>Assist in developing strategies to improve customer support services.</li><li>Monitor service quality and suggest improvements for better customer engagement.</li> Qualifications<li></li><li>Demonstrate proficiency in English communication both spoken and written.</li><li>Possess novice-level skills in Bahasa (Indonesian) for reading writing and speaking.</li><li>Have a basic understanding of Hi-Tech services and customer support operations.</li><li>Show willingness to learn and adapt to new technologies and processes.</li><li>Exhibit strong problem-solving skills and attention to detail.</li><li>Display excellent interpersonal skills for effective teamwork.</li><li>Be proactive in identifying areas for improvement and implementing solutions.</li> Certifications RequiredCertification in Customer Service Management or equivalent is preferred. Novice-level skills in Bahasa (Indonesian) for reading writing and speaking. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. <ul> <li>Cognizant is a global community with more than 300,000 associates around the world.</li> <li>We don’t just dream of a better way – we make it happen.</li> <li>We take care of our people, clients, company, communities and climate by doing what’s right.</li> <li>We foster an innovative environment where you can build the career path that’s right for you.</li> </ul> About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at <a rel="noopener" href="https://www.cognizant.com/us/en" target="_blank">www.cognizant.com</a> Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer:&nbsp; Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

This job is a Process Executive-Ops role where you&#x27;ll help customers with tech support during the day. You might like this job because it’s a great starting point to improve your English and grow in the customer service field!



Job SummaryThe Process Executive-Ops role is designed for individuals with 0 to 2 years of experience focusing on English communication skills. The position involves supporting Hi-Tech services and customer support operations. The candidate will work from the office during day shifts contributing to efficient service delivery and enhancing customer satisfaction.
Responsibilities

-Assist in managing customer inquiries and providing timely resolutions to enhance customer satisfaction.
...

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