Job Description

Responsible for monitoring and maintaining daily operations of the Data Centre. Ensures system uptime, environmental stability, and compliance with operational and security standards. Provides first-level troubleshooting, incident escalation, and operational reporting to support business continuity. 

• Monitor servers, storage, and networking equipment to ensure optimal performance and uptime
• Respond to incidents promptly, troubleshoot, and resolve technical issues to minimize downtime.
• Perform routine checks, backups, and preventive maintenance on data centre systems.
• Enforce access controls and IT security policies, ensuring compliance with company standards.
• Document incidents, maintenance activities, and system changes for audit and reporting purposes.
• Coordinate with IT teams during upgrades, migrations, and disaster recovery exercises.
• Oversee environmental controls (power supply, cooling systems, fire suppression) to maintain safe operating conditions.
• Support capacity planning and resource allocation, ensuring infrastructure meets business demands.
• Assist in hardware installation and decommissioning, including racking, cabling, and equipment replacement.
• Provide regular status reports to management, highlighting performance, risks, and improvement opportunities.
• Perform other related Data Centre Operator tasks from time to time assigned by the Data Centre Manager and Technical Manager.

Job Requirements

• Minimum Diploma in IT, Computer Science, or related field.
• Fresh graduates may apply
• 0–2 years of Data Centre or IT operations experience preferred. 
• Basic knowledge of server, network, and storage systems.
•  Familiarity with monitoring tools and ticketing systems.
•  Understanding of ISO standards, ITIL framework, and disaster recovery procedures.
•  Strong organizational and multitasking skills.
•  Good communication skills in English & Bahasa Malaysia.
• Ability to work in shifts and handle critical incidents under pressure. 

Skills