Job Description

POSITION OVERVIEW:

The Junior/Executive, Sales Team Support plays a vital role in providing end-to-end operational and administrative support to the SR Sales Team Support Department. This position ensures that key processes — including onboarding, performance tracking, and engagement initiatives — are carried out accurately, efficiently, and within the required timelines. The ideal candidate is detail-oriented, organised, and proactive in coordinating multiple tasks to support the department’s overall performance and productivity.

Key Responsibilities:

Onboarding Support – Enrolment Processing Time

• Coordinate and process new enrolments within the required timeframe.
• Verify and validate all documentation for completeness and accuracy before approval.
• Maintain and update enrolment records in the system.
• Liaise with relevant departments to ensure a smooth and seamless onboarding experience.

Sales Tracking & Monthly KPI Support

• Track and compile monthly sales performance data.
• Coordinate the Monthly KPI disbursement process, ensuring accuracy and timeliness.
• Prepare and submit monthly performance reports to management for review and decision-making.

Communication & Engagement Support – Attendance Monitoring & Meeting

• Monitor and record attendance of participants.
• Follow up on absenteeism cases to ensure accountability and adherence to programme requirements.
• Provide administrative support for meetings, including preparing materials, taking minutes, and following up on action items.

Communication & Engagement Support – Venue Coordination

• Communicate schedules, updates, and key information to participants in a timely and professional manner.
• Support the execution of engagement programmes to enhance participation and motivation.
  

Job Requirements

Requirements:

Education:

• Diploma or Degree in Business Administration, Management, or a related field.

Language Proficiency:

• Proficient in Bahasa Malaysia (BM) and English (BI).
• Ability to communicate in Mandarin (Bahasa Cina) is an added advantage.

Personal & Interpersonal Skills:

• Strong organisational, coordination, and time management skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Excellent communication, teamwork, and attention to detail.

Key Competencies:

• Accountability & Accuracy
• Communication & Coordination
• Time Management
• Analytical Thinking
• Process Compliance

Skills